National Helpline Lead

4 weeks ago

Ashburton, United Kingdom Age UK Full time

This exciting opportunity is open to experienced leaders who want to make a difference in the lives of older people.

As the Head of Advice & Support Services, you will lead a team of professionals responding to 200,000+ enquiries annually, providing expert advice and support on welfare benefits, housing, and health and social care.

You will need:

  • Senior leadership experience
  • Strong understanding of information, advice, and helpline services
  • Ability to manage budgets and lead change programmes
  • Expert knowledge of safeguarding and confidentiality
  • Proven track record of delivering high-quality services

Estimated salary: £70,000 - £90,000 per annum. Flexible working arrangements available.

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