Head of Advice Services

1 month ago


Ashburton, United Kingdom Age UK Full time

Age UK seeks an experienced leader to oversee the delivery of its National Advice Line and Connect & Support Services, ensuring high-quality support for older people.

The Head of Advice & Support Services will lead a team of 70+ FTE colleagues responding to 200,000+ enquiries annually, requiring leadership experience and a deep understanding of information, advice, and helpline services.

Key responsibilities include:

  • Leading a team of professionals providing information, advice, and support to older people
  • Developing and implementing strategies to improve service delivery and user experience
  • Maintaining high levels of quality and compliance with regulatory requirements
  • Collaborating with stakeholders to promote the service and achieve organisational objectives

Estimated salary: £65,000 - £85,000 per annum. Hybrid working arrangements available.



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