Broadband Installation Engineer

4 weeks ago

Tiverton, United Kingdom Airband Full time

Broadband Installation Engineer

Join the revolution and develop your skills in both Fibre and Wireless Installations

(we will upskill experienced Fibre or Wireless Engineers in both Fibre and Wireless so don't worry if you don't have experience in both)

Airband specialise in delivering highspeed broadband to our customers that live in rural communities, and we do this through leading technology. We are delighted that we have created a number of solutions to address the challenges our customers face in being connected and we achieve this through a combination of Fibre and Wireless solutions.

Being skilled in both Fibre and Wireless installs, means our engineers can respond to our customers quickly and efficiently, delivering a right first-time approach.

Role Overview

The ideal candidate for the FTTP and FWA home installer role will possess a strong technical background in engineering and telecommunications. Excellent customer service skills and a commitment to quality and safety. A natural problem solver, adaptable, flexible and capable of managing their time effectively. A proactive approach to learning and collaboration will be essential in ensuring the successful delivery of high-quality full fibre and wireless install services to residential & business customers.

If we have piqued your interest, then read on.

What are the responsibilities of a Broadband Installation Engineer?

Our Broadband Installation Engineers are responsible for undertaking customer installs & servicing whilst demonstrating our Airband values. They deliver customer installation for both Fibre to the Premises (FTTP) and Fixed Wireless Access (FWA) as per quality standards.

• Install Fibre and Wireless services from Airband main network to the customer's premises, ensuring minimal disruption and adherence to safety standards.

• Set up and configuration of routers, modems, and other networking hardware & software to provide seamless full fibre and wireless connectivity.

• Perform thorough testing services to confirm functionality and signal strength.

• Deliver all installations in a professional manner.

• Always maintain a high level of health and safety awareness.

• Maintain own stock levels & vehicle cleanliness.

• Complete fibre and wireless install surveys using IT equipment provided such as laptop, phone, and tablets.

• Use of Fibre Cloud, Weezie and third-party network architecture software to provide detailed install plans.

• Submission of defected infrastructure using provided software/apps.

• Use of business systems including PIA, Microsoft Office Suite, Salesforce, PeopleHR, Health & Safety Apps, SICON

• Use of wide range of hand and power tools to aid in the installation of customer fibre and wireless services.

• Use of a hoist to survey or install when needed.

• Out of Hours (OOH) on-call work may be required on a rota basis.

• Liaising with third parties including landowners, utilities, build contractors, landlords and customers.

Key Skills - Customer service, Technical understanding, Problem solving abilities, Expert Troubleshooting

Please note: It is important that all our engineers have the right certifications to be compliant and safe whilst working. Therefore, we have a list of mandatory certs that are required for the role, but we will support new colleagues to fill any certs gaps they have before they are fully operational in the role.

Mandatory Certificates/Licences

Driving Licence, Static & Mobile Boom 1B & 3B (IPAF), CSS Worksafe (Safe working at Height), First Aid at work, Asbestos Awareness, Manual Handling, Street Works (Unit 2 01 SLG), A8 or SA001 O/H safety, A9 or SA002 U/G safety, S7 or N007 Sub duct and cable installation, S8 or E001 Overhead cable installation, S9 Pole stepping on congested poles, OPS Card

What can Airband offer you?

  • Competitive Salary £28,000 to £33,000 (depending on experience)  + Use of Company Vehicle
  • Excellent training in both Wireless and Fibre Installs
  • 25 days of paid leave a year rising to 30 plus bank holidays with service.
  • 5% Airband pension plus a minimum 3% employee contribution.
  • Customer referral bonus - a thank you for every customer you send our way.
  • Free Broadband - If you are in coverage, you can benefit from free broadband with us
  • Car financing scheme, Cycle to work, Tech scheme, Healthcare and medical insurance. Dental care, and Health cash fund (dependent on the length of service)
  • Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year
  • Refer a friend reward scheme – a selection of great rewards to choose from

Pre-employment checks

Please note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check is required for a number of our roles, particularly those that are customer-facing including Broadband Installation Engineers. Also, a driving licence is required to fulfil the requirements of the role.


Recruitment Agency support is not required at this time.

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