Night Porter

3 months ago

Doncaster, United Kingdom Arena Racing Company Full time

Night Porter (Hilton Garden Inn)

We are looking for a passionate and knowledgeable Hotel Night Porter

At ARC we embrace diversity, we develop our people, we care for our visitors, we think about our impact and we are proud of our sport.

Who is Doncaster Racecourse and the Hilton Garden Inn?

Home to the world’s oldest classic horse race, the St. Leger, Doncaster Racecourse is a unique multipurpose venue welcoming over 500,000 guests to over 35 fixtures each year and a full events calendar hosting events such as Weddings, Conferences, Boxing, Summer Crafting, Classic Car Show, Antiques Fayres and lots more. 

If that’s not enough, we also have on-site The Hilton Garden Inn boasting 154 bedrooms, 2 conference and exhibition suites, a banqueting site, Restaurant and Bar. This is a popular addition to many racegoers and the perfect facility for guests visiting Doncaster on both leisure and business. Part of a multinational hotel chain of over 500 hotels with a reputation that proceeds it, the Hilton Garden Inn Hotel ticks all the boxes. 

Responsibilities for the successful Night Porter include (but not limited to):

To ensure that all departmental service standards are maintained at all times by all Front Office personnel. To monitor use of daily Accounts/ Night handover book and check corrective action is carried out where necessary. Handle complaints or enquirer with immediate action; speak to the departments concerned with a through follow up to the guest. Ensure all points are logged in the Duty Managers To be able to deal with any reasonable requests from guest in a professional manner. To strive, anticipate customer needs whenever possible, and react to these to enhance customer satisfaction in line with the Company’s Mission Possible training programme. To ensure safety floor checks are carried out during the night, according to Company standards. Ensure that all new Company practices and procedures are actioned immediately.

Please Note- This role will be 2 days out of 7, usually 10pm to 6.30am. The successful candidate will be subject to a DBS check.

The person we are looking for as a Night Porter has….

Previous experience of working within a Front Office role in a hotel Previous experience of hotel systems Previous experience of OnQ is an advantage Open and honest

Work Perks of being a Night Porter with us at ARC…

2 Annual Members passes, giving access to over 1500 racedays  Hotel Discounts and Complimentary Golf  Annual leave starting at 22 days increasing up to 28 days (Increasing pro-rata, 23 days for 2 years service, 24 days for 3 years service, 25 days for 4 years service, 26 days for 5 years service, 27 days for 10 years service, 28 days for 15 years service) Pension & Group life assurance schemes Healthshield – including 24hr GP & EAP

…and so much more

We are on a thrilling journey. So, to join us at our next destination, be part of a winning team and to learn more about our company and this exciting opportunity apply today

At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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