Night Porter
7 days ago
Hotel Night Porter Role
We are seeking a dedicated and knowledgeable Hotel Night Porter to join our team at the Hilton Garden Inn. As a Night Porter, you will be responsible for ensuring the smooth operation of the Front Office during the night shift.
Responsibilities
- Monitor and maintain departmental service standards at all times.
- Manage the daily Accounts/Night handover book and take corrective action where necessary.
- Handle guest complaints and inquiries with immediate action, speaking to relevant departments and following up to ensure guest satisfaction.
- Deal with reasonable guest requests in a professional manner.
- Anticipate and react to customer needs to enhance satisfaction in line with our Mission Possible training programme.
- Conduct safety floor checks during the night, adhering to Company standards.
- Implement new Company practices and procedures immediately.
Requirements
- Previous experience in a Front Office role in a hotel.
- Experience with hotel systems.
- OnQ experience is an advantage.
- Open and honest approach.
Benefits
- 2 Annual Members passes for over 1500 racedays.
- Hotel Discounts and Complimentary Golf.
- Annual leave starting at 22 days, increasing up to 28 days (pro-rata).
- Pension and Group life assurance schemes.
- Healthshield, including 24hr GP and EAP.
We value diversity, equity, and inclusion in our workplace, making us a more relevant, competitive, and resilient company. We welcome applicants from all backgrounds and are an equal opportunities employer.
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