![Ocado Retail Ltd](https://media.trabajo.org/img/noimg.jpg)
Operations Insight Manager
1 month ago
Operations Insight Manager
Contract type: Permanent
Location: Hatfield (Blended working - 3 days in the office)
Working hours per week: 40 hours - Full Time
Level: Manager
Application closing date: Wednesday 20th November
About us
Our mission is to deliver joy in every shop, through unbeatable choice, unrivaled service, and reassuringly good value.
We’re Ocado Retail , a market-leading, joint venture between Ocado Group and M&S and the world’s largest dedicated online supermarket . Not only is Ocado.com the only place to shop a full range of M&S food online, but it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind , our same-day grocery delivery service.
About the team and the role
This Insight Manager role is responsible for directly supporting the Operations and Transformation team. They will have regular prioritisation sessions with these teams but will also work closely with the Customer and Commercial teams.
Operations
The Operations team has three primary purposes:
Transformation
The Transformation team’s primary purposes are:
What you’ll do
Lead and develop a team of 2-5 Analysts. Form a strong working partnership with the head of operations, chief customer officer, and forecasting lead. Develop area expertise to drive understanding of factors driving customer demand, and operational performance, and help shape Ocado's long-term network and Operations strategy Look for and develop tools to automate decision-making and enable self-serve Lead projects that drive business improvement Contribute to the development of best practices and support sharing them among the wider Insight team. Support with ad-hoc requests often as outputs from Trade discussions or where other functions within ORL have an activity that has an operational lens to itExample Projects
Set slot availability in different regions of the country taking into account the additional service delivery costs and lost orders from customers who don’t purchase due to poor availability Set up a trial to assess the incrementally of offering customers same-day delivery and provide a recommendation to the CEO on what our same-day delivery service should look likeWork with the commercial team to identify high-purge SKUs and develop a process to reduce purge without damaging availability Work with teams at ORL and OG to analyse customer refunds and provide recommendations on ways to improve the customer experience Work with the Network Development and Commercial Teams to identify areas of future capacity constraints and provide recommendations on potential options to resolve Collaborate with the Ocado Data Science and Commercial team to automate the selection of substitute products, trial this process and evaluate it before rolling it out.
Who you are
What’s in it for you
By joining Ocado Retail you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.
If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:
Health & Wellbeing: Private medical insurance with the option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme and free shuttle bus from Hatfield station to the office.
Never miss the moments that matter: Blended/Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy an extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.
Our Hiring Process
Lucky for us, we get loads of great applications and we really appreciate that so many people put the time and effort in to apply. To recognise that, we treat all applications respectfully and fairly. So, if yours stands out, you’ll follow our standard hiring process - one of our Talent Partners will talk you through this in an initial call.
Everyone’s welcome
We’re an equal opportunities employer. That means that we make sure all potential colleagues are treated fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form.
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