Field Operations Manager

4 days ago


Hatfield, Hertfordshire, United Kingdom PRS Full time
Job Title: Field Operations Manager

📈 Estimated Salary: £55,000 - £65,000 per annum

About PRS

PRS is a leading provider of espresso coffee machines and maintenance services in the UK and Ireland. With over 30 years of experience and a team of over 100 employees, we pride ourselves on delivering exceptional service to our clients.

Job Description

The successful candidate will be responsible for managing the field service team, workshops, and customer service functions. Key responsibilities include:

  • Managing performance and facilitating growth within the Field Service and Workshops Teams.
  • Collaborating with the Customer Services Supervisor to monitor performance, KPIs, and customer satisfaction.
  • Deploying, training, and disciplining field-based staff.
  • Developing and implementing service standards and procedures to ensure smooth operations and maintain customer relationships.
  • Working with internal departments to optimize performance standards.
  • Recruiting field-based staff through interviews, tests, and selection.
  • Updating service methods to improve overall efficiency.
  • Handling disagreements within the teams to ensure efficient operations.
  • Creating and presenting reports to senior management regarding reactive and planned maintenance workloads, service performance, and KPIs.
Required Skills and Qualifications

To be successful in this role, you will need:

  • Experience in field engineering operations and management, preferably in the HoReCa industry.
  • Computer literacy with a good working knowledge of MS Office.
  • Experience working in an operation with strict SLA and KPI disciplines.
  • Risk management and health and safety expertise.
  • Knowledge of relevant legislation and industry guidelines.
  • Database and report generation skills.
Location

The position is based in Hatfield, with regular travel to client sites across the UK and Ireland.



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