Operations Insight Manager
4 days ago
About the Role
This is an exciting opportunity to join Ocado Retail Ltd as an Insight Manager, playing a key part in our mission to deliver joy in every shop, through unbeatable choice, unrivaled service, and reassuringly good value.
About the Team and the Role
The Operations team at Ocado has three primary purposes: working with Ocado Group to deliver operational KPIs across the Supply Chain, Customer Fulfilment Centres (CFCs), and Service Delivery, driving operational continuous change to benefit either the customer and/or deliver financial savings, and acting as the ORL stakeholder within Operational projects led by OL where ORL dependencies exist.
The Transformation team's primary purposes are managing ORL's Transformation program and leading on Transformation Projects (topics that are complex in nature and require large change across multiple functions).
Your Responsibilities
- Lead and develop a team of 2-5 Analysts.
- Form a strong working partnership with the head of operations, chief customer officer, and forecasting lead.
- Develop area expertise to drive understanding of factors driving customer demand, and operational performance, and help shape Ocado's long-term network and Operations strategy.
- Look for and develop tools to automate decision-making and enable self-serve.
- Lead projects that drive business improvement.
- Contribute to the development of best practices and support sharing them among the wider Insight team.
- Support with ad-hoc requests often as outputs from Trade discussions or where other functions within ORL have an activity that has an operational lens to it.
About You
- Strong experience as an analyst.
- Experience in presenting analytics-driven output to wide-ranging audiences.
- Proven experience of data mining using SQL.
- Ability to work in a fast-paced environment, with a high degree of independence.
- Build close working relationships across teams within Ocado Retail and Ocado Group with an ability to influence at all levels.
- Ability to drive projects forward and deliver to plan.
- Exceptional stakeholder management skills.
- The ability to communicate and influence at all levels.
- Excellent Excel skills.
- Numerate or Technical Degree (2:1 and above).
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