Customer Service Agent

3 weeks ago


Slough, United Kingdom Kuehne+Nagel Full time
Customer Service Agent - QuickSTAT

Colnbrook, Surrey, United Kingdom | Frachttransport und Kundenservice | Vollzeit | req118914

We're looking for you QuickSTAT Global Life Science Logistics a Kuehne+Nagel company is seeking a new addition to join our International team.

Your Role As a Customer Service Agent you will aid and assist clients in all phases of consignment preparation.Handle and monitor Client activities ensuring compliance with all agreed company policies.Handle and monitor live network activities ensuring adherence to agreed rate structures and pricing policies.Collaborate with all other departments to ensure maximum client satisfaction. Your Responsibilities
  • Processing of consignment orders from clients via email, telephone and via Quick’s online booking portal Quickonline, (which includes routing, classifying of service type, establishing a deadline and printing the job order;
  • Managing the green light approval process for consignments destined to non EU destinations;
  • To assist in providing clients with continuous status notifications and performing the necessary follow-up’s (which includes relaying details pertaining to flight and customs delays, proof of deliveries, additional charges, resolutions, etc);
  • Monitoring and actioning of client emails via the shared mailbox’s;
  • Ensure compliance with company policies and procedures;
  • Calculating and arranging the positioning of suitable temperature controlled packaging & logger supplies;
  • Tracking and tracing consignments and providing the client with status updates throughout transit. Process client’s daily reports and manifests.
Your Skills and Experiences
  • Excellent Customer Service & telephone manner;
  • Comprehensive understanding of Courier / Freight Operations including Import / Export / Warehouse & Transport;
  • Good understanding of World Geography;
  • Awareness of time zones for different regions. Understanding of transit milestones (COB/POD etc.);
  • Able to operate under sometimes pressurized situations;
  • Flexible (OT/BH cover may be required).

#LI-FB2

Good Reasons to Join Quick Group of Companies offers competitive wages, Private Medical Insurance, Contributory Pension Scheme, Life Assurance, PHI Income protection. Our Colleagues enjoy our Route 2 Rewards scheme which offers discounts on everything from groceries to holidays, dining out and much more.WeCare for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling.As part of the Kuehne + Nagel group of companies, joining our organisation brings a wealth of opportunities to grow and expand your career.

  • Slough, Slough, United Kingdom The LEGO Group Full time

    Key ResponsibilitiesWe are looking for a highly skilled and multilingual individual to join our team as a Customer Service Agent.Key Responsibilities:Provide exceptional customer service to LEGO fans in French and English.Assess and resolve customer inquiries related to LEGO products in a timely and professional manner.Utilize CRM tools to efficiently manage...

  • Customer Service Agent

    3 months ago


    Slough, United Kingdom Kuehne+Nagel Full time

    JOB DESCRIPTION We're looking for you! QuickSTAT Global Life Science Logistics a Kuehne+Nagel company is seeking a new addition to join our International team. Your Role As a Customer Service Agent you will aid and assist clients in all phases of consignment preparation.Handle and monitor Client activities ensuring compliance with all agreed company...

  • Senior Estate Agent

    5 months ago


    Slough, United Kingdom Connells Group Full time

    OTE - £45,000+, Uncapped Commission - Career Progression At **Connells,** we're looking for a highly motivated **Senior Estate Agent **to join as **Instructions Manager** and List Property's for our fantastic residential sales team in branch in **Slough**. **A quick look at the role** In this role you will be listings and gaining new instructions for...

  • Trainee Estate Agent

    5 months ago


    Slough, United Kingdom Connells Group Full time

    At **Connells**, we're looking for a highly motivated **Trainee Estate Agent** who will work toward becoming a Sales Negotiator for our fantastic residential sales team in **Slough**. The **Trainee Estate Agent **is an entry level role where you will learn all aspects of Estate Agency model and be taken through an industry leading **development** and...


  • Slough, United Kingdom Freightserve recruitment Full time

    Freightserve recruitment are looking for a Export Roadfreight Customs Agent for a Freight Forwarder based in the Slough, Berkshire area. **Job Description**: - Must have solid Export Customs entry experience and have knowledge of CDS - The position will involve mostly road export entries - Must be Excel literate and a team player. Working hours are Monday...

  • Van Driver

    4 weeks ago


    Slough, Slough, United Kingdom Streamline Search Full time

    Job Title: Van Driver - Customer Service RepresentativeJob Summary: We are seeking a skilled Van Driver to join our team at Streamline Search. As a Driver/Operator, you will be responsible for collecting consignments, processing courier shipments, and providing exceptional customer service.Key Responsibilities:* Collect consignments for clients between 2 PM...


  • Slough, United Kingdom Sovereign Speed (UK) Ltd. Full time

    **Job Title**:Import Customs Agent with CDS Knowledge **Responsibilities**: **Customs Clearance**: - Liaise with customs authorities to facilitate the timely clearance of imported goods. - Resolve any customs-related issues or discrepancies that may arise during the clearance process. **Compliance Management**: - Stay informed about changes in...


  • Slough, Slough, United Kingdom Thames Water Full time

    About the RoleWe are seeking a highly skilled Senior Customer Service Manager to join our team at Thames Water. As a key member of our management team, you will be responsible for leading a team of Contact Centre Agents and ensuring that our customers receive exceptional service.Key ResponsibilitiesManage a team of Contact Centre Agents, providing guidance...

  • Trainee Import Agent

    5 months ago


    Slough, United Kingdom Sovereign Speed (UK) Ltd. Full time

    **Job Title: Trainee Import Agent** We are a dynamic and growing company that specializes in international trade and logistics. We pride ourselves on delivering efficient and reliable import-export solutions to our diverse range of clients. As we continue to expand our operations, we are seeking a motivated and enthusiastic Trainee Import-Export Agent to...


  • Slough, Slough, United Kingdom Links Recruitment Ltd Full time

    Job Description: As a key member of our team, the Customer Service Advisor will provide exceptional customer service to our art clients. The role involves working closely with the ShipArt team to ensure smooth artwork collection, shipping, and delivery. Key Responsibilities: Manage inbound calls and emails from galleries, agents, artists, and...

  • Estate Agent Slough

    6 days ago


    Slough, United Kingdom Yopa Full time

    Were looking fortalented estate agents with the drive to build their own businessas a Territory Owner under the Yopafranchise.Yopa is one of the largest estateagency brands in the UK. Our service rivals the high street whileour unique technologyled offering gives customers a reason tochoose us over the competition. We sell homes for a fair fixed feethat...


  • Slough, United Kingdom Benjamin Moore Full time

    Customer Service and Sales Administrator - Benjamin Moore UK Company Information Benjamin Moore is a leading North American decorative paint brand and is widely regarded as a worldwide leader in colour and design. Benjamin Moore is famous for the exceptional beauty of its colours and for producing the finest quality paint products. Benjamin Moore UK...


  • Slough, Slough, United Kingdom Thames Water Full time

    Job OverviewAs a Customer Service Team Lead at Thames Water, you will be responsible for managing a team of Contact Centre Agents and ensuring the delivery of exceptional customer service. This is an exciting opportunity to work in a dynamic environment where you can make a real difference in people's lives.


  • Slough, Slough, United Kingdom Kuehne+Nagel Full time

    Job SummaryWe are seeking a highly skilled Customer Service Agent to join our International team at QuickSTAT Global Life Science Logistics, a Kuehne+Nagel company. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities Process consignment orders from clients via email,...

  • Field Agent

    6 months ago


    Slough, United Kingdom High Court Enforcement Group Full time

    HCE Group is the largest independent enforcement agency in the UK. We have a vacancy for a field agent position within the Group. Typical earnings are OTE £29k -£32k+ for a field agent. Starting wage on probation £26,008.32 + bonus after training. 21 Days annual leave pus 8 days for bank holidays. A further day for your birthday followed by a day...


  • Slough, United Kingdom The ICM Group Full time

    Are you ready to embark on an exciting journey in the world of logistics? Our client is thrilled to offer an opportunity that will set your logistics career on the fast track. We are currently seeking enthusiastic individuals to join their growing team as Trainee Operations Agents. **Why Choose our clients dynamic learning environment**: As a Trainee...


  • Slough, United Kingdom Copthorne Hotels Slough Ltd Full time

    The Copthorne Hotel Slough - Windsor is seeking an experienced **Reservations** **Agent - Part Time** who will be responsible for handling all rooms’ reservations enquiries to the required standards, maintaining accurate and complete records of all reservations, and taking every opportunity to maximize revenue potential for the hotel. **As Reservations...


  • Slough, United Kingdom Copthorne Hotels Slough Ltd Full time

    The Copthorne Hotel Slough - Windsor is seeking an experienced **Reservations** **Agent - Part Time **who will be responsible for handling all rooms’ reservations enquiries to the required standards, maintaining accurate and complete records of all reservations, and taking every opportunity to maximize revenue potential for the hotel. **The working hours...


  • Slough, United Kingdom CV-Library Full time

    Worth Recruiting – Property Industry Recruitment SELF EMPLOYED LOCAL ESTATE AGENT – TERRITORY OWNER Location: Slough, SL1 Salary: OTE £60k - £100k Uncapped Position: Permanent – Full Time Due to the vast growth of our client’s award-winning Estate Agency business we are recruiting Instruction Winners and sensational...


  • Slough, Slough, United Kingdom Kuehne+Nagel Full time

    Your RoleAs a Customer Service Agent, you will be responsible for providing exceptional support to clients throughout the consignment preparation process. This includes handling and monitoring client activities to ensure compliance with company policies and procedures.Your ResponsibilitiesProcess consignment orders from clients via email, telephone, and...