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Band 3 Radiotherapy Receptionist
4 months ago
Job summary
An exciting opportunity has arisen for a Receptionist/General Administrator to join the Radiotherapy team at RFL. The post-holder will be based at The Royal Free Hospital Hampstead site. You must be committed to a high standard of patient care and safety. You will have a flexible attitude to work and be able to work as part of a multidisciplinary team. You must demonstrate patience, caring and empathy as you will be dealing directly with patients with cancer and their carers
You will have good organisational skills and be able to manage your workload effectively. It is essential for you to be competent in using computer systems as you will be trained to use CERNER and other hospital systems appropriate to the role. We require good communication skills and an excellent telephone manner.
Professionalism is expected within this role.
You will have a good command of the English language with the ability to understand and accurately convey verbal and written information and you must be well motivated and reliable, with a "can do" attitude. Due to the sensitivity of the role you will need to be able to demonstrate a clear understanding of confidentiality issues. The ability to manage your time and prioritise your workload whilst remaining patient focused is essential.
Main duties of the job
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Royal Free World Class Values
Essential
Demonstrate ability to meet Trust Values
Education
Essential
Good general education, including GCSE English grade "C" or above, or equivalent
Experience
Desirable
Significant experience in a role which combines administration and working with the public, preferably in the NHS or similar Knowledge / experience of computer systems
Skills and Aptitudes
Essential
Excellent customer care skills, including ability to use judgement, tact & diplomacy A high degree of accuracy and attention to detail Experience of prioritising own workload in a highly pressured working environment. Tact and Diplomacy Knowledge of patient confidentiality and the Data Protection Act
Desirable
Ability to successfully manage and resolve difficult situations Excellent telephone manner Excellent communication skills, both written and spoken Effective interpersonal skills, to liaise and negotiate with people/staff at all levels Good IT skills, including proficiency in the use of windows based applications Excellent organisational skills Experience of record keeping Experience of using own initiative to help solve a problem or improve a service Experience of team working
Personal Qualities
Desirable
Self-motivated and solution focused Flexible and adaptable
Other Requirements
Essential
Positive approach to service needs Reliable Polite
Desirable
Prepared to learn new skills Confident Be able to undertake moderate physical efforts for periods of time to lift, file and carry.