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Job summary
Do you want to join aninnovative service delivering high quality interventions in the community topeople with a range of mental health problems? If the answer is yes, and youmeet the essential criteria, then please apply for this post. We are looking foran experienced, skilled, positive-minded, trustworthy, hardworking, andenthusiastic Administrator with a flexible approach to provide administrative supportto the clinical team, ensuring a first class service isdelivered to our service users.
Working hours of the post:15 hours per week ( 5pm 1 hour lunch (Thursday and Friday)
Working Base: Wessington
Please note the post holder will be required to travel to other sites to cover shortfalls within the division should the need occur.
Main duties of the job
Theservice receives referrals from a range of sources including external agenciessuch as GPs, internal colleagues within the trust, and self-referrals fromclients wishing to access the service. Key Tasks within role:To manage the scheduling of new/review patients in line with national standardshighlighting any capacity issues to the Admin Lead, Clinical Team Manager asneeded.
To manage the Clinician diaryon a day-to-day basis, making changes to the profiling of slots as requested byclinicians. To provide supervision tojunior staff as and when needed. To ensure that all mandatoryinformation systems are updated within Iaptus. To oversee cancellation andrescheduling of appointment requests. To coordinate the admin inboxensuring colleague and patient communications are responded to promptly. Minute taking at internal andexternal meetings. To process anyincoming/outgoing mail. To be responsible for the managementof petty cash. To be responsible for theordering of stationary. To provide support to the widerMental Health Admin Teams in times of shortfalls.Thepost holder should be organised, empathetic, and adaptable to change.
The post holder may occasionally be exposedto upsetting and distressing calls, therefore an element of resilience isneeded, however full training is provided internally.
About us
Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.
One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.
We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.
The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements.
Job description
Job responsibilities
To be the first point of contact for serviceusers and professionals contacting the Service to make a referral via the telephone,showing empathy and understanding. Completing the referral form over the telephone,where required, ensuring patient information is inputted into the Iaptus Systemin real time efficiently and effectively. To liaisewith the Clinical Team as referrals are received to ensure they are triaged ina timely manner. To coordinatethe scheduling processes on a day to day basis including overseeing anycancellation or rescheduling of appointments. Diarymanagement To providereception cover meeting and greeting service users into the department. Minutetaking at internal and external meetings. CarePathway management- ensuring patients are moved to the appropriate stage inwithin the care pathway as needed. To ensurethat appropriate procedures and Trust Policies are adhered to at all times andthat national standards and RTT performance targets are met. To complywith the Trusts vision, values and behavioural compact. Person Specification
Experience
Essential
Proven prior customer services experience. Ability to prioritise tasks. Ability to work as part of a team or on own initiative Ability to communicate messages and instructions accurately to colleagues, both verbally and in writing. Developed keyboard skills (through practice). Previous minute taking experience
Qualifications
Essential
GCSE Maths and English C or above, or equivalent Educated to NVQ Level 3 in Business Admin or equivalent or relevant experience
Skills and Knowledge
Essential
Proven Interpersonal /communication skills. Effective written communication skills Data input skills Effective organisational skills Able to work without supervision Microsoft Office Packages Word, Power Point, Excel, Access, Outlook Basic skills of empathy and reassurance. General understanding of confidentiality requirements in a health care setting. Willing to undertake further training related to role.
Desirable
Knowledge of Iaptus Knowledge of Emis
Physical Skills
Essential
Developed keyboard skills