Community Services Manager

Job summary

Doyou want to provide specialist leadership and support to our Community ServiceTeams who care for our patients, who are at the heart of everything we do atthe Hospice?

Ifyou are a Team Leader with a strong can do work ethic, registered with theNMC and have management experience/a management qualification and have worked previouslywithin a Community care setting plus you have a full UK driving licence weare looking for you

Do you have the abilityto:

Managecommunity based nurses and HCAs ensuring we provide a consistently highstandard of palliative nursing care keeping up the reputation of the Hospice Workin collaboration with other community services, external organisations andlocal commissioners to promote and develop Dr Kershaws Community Services Workas part of a multi professional team, acting as an autonomous practionner, whocontinues to develop their knowledge base and clinical assessment skills,working within agreed practices and processes Useadvanced communication skills to establish and maintain effectivecommunication, with a wide range of individuals and groups about sensitive andcomplex matters

Main duties of the job

Manageall the Community Services on a daily basis having responsibility for thenursing and HCA team, providing specialist leadership and support for staff.

Workingclosely with the End of Life Educator to lead practice and educationaldevelopment at departmental level.

Actingas an autonomous practitioner, continually developing a specialised knowledgebase and clinical assessment skills, working within agreed processes andpractices as part of a multi-professional team.

Supportstaff in the management of patients requiring palliative, end of life care.

Liaisewith Community Palliative Care Nurses, GPs and Hospice medical colleagues(where appropriate) in order to assess, implement and facilitate appropriatetreatment and care.

Workin collaboration with other community services, external organisations andlocal commissioners to promote Dr Kershaws Community Services. Maintainestablished working relationships and uphold the excellent reputation of theHospice.

Supportthe Community Services staff to respond appropriately and support patient and familymembers in their own homes.

About us

Dr Kershaws is an independent Hospiceserving the people of Oldham and surrounding districts and a registeredcharity. At Dr Kershaws patients are atthe heart of everything we do. Since 1989, our mission has been to add qualityto the lives of those with life limiting illness.

We are an inclusive organisation, thatpromotes equality and embraces the diversity of our community. We are open andtransparent with our staff, and invest in your training and development. Wetreat all our staff, patients, and volunteers with the utmost respect anddignity, and are compassionate to their needs in this ever changing world. Ifyou align with our values, then Dr Kershaws is the place for you; start a new careertoday and join our growing team.

The wellbeing of our staff is key atthe Hospice and we provide, a food bank, subsidised meals, counsellor andcomplementary therapy as well as holding regular Nurse Forums and team socialactivities, across the Hospice. There is free parking on site and a modern,state of the art in-patient unit, we provide a good work life balance to allour staff, including wellbeing activities and support.

Job description

Job responsibilities

KeyResponsibilities

MainTasks

Be responsible for the overall managementof all the Community Services and staff, including supporting the formulationof the off duty rotas to include annual leave/short term /emergency cover.

To ensure the day to day supervision,allocation and coordination of clinically based teams makes the best use ofteam skills and abilities.

Ensure that all Community Services upholdand can evidence compliance with the requirements of appropriate regulatory andcommissioning bodies.

Maintain clinical skills to act as anexpert resource for specialist advice.

Work flexibly when required, includingcovering clinical shifts and working unsociable hours as agreed.

To liaise with the multi-disciplinaryteam, coordinating and participating in case discussions as required.

Prioritise the care requirement ofpatients.

Actively lead and implement serviceimprovement projects.

Use advanced communication skills to establishand maintain effective communication with a wide range of individuals andgroups about sensitive and complex matters.

Foster and maintain effectivecommunication with external stakeholders.

Contribute to the development, review andmonitoring of operational policies, procedures and clinical guidelines.

Competently receive sensitive patientinformation and deal appropriately with anxiousness in relation to either thepatient and/or their family.

Act in the best interest for the patient whennecessary.

Support patients/family members/carersencouraging them to promote their own health and wellbeing and to express theirinterests and concerns.

Ensure essential patient information isrecorded by team members according to NMC guidelines.

Contribute to the development of alearning environment and prioritise the development of knowledge, ideas andwork practice in self and others.

Inspire others by applying the Hospicevalues, promoting a positive culture, and acting as a role model.

Challenge tradition, seeking to improvepractices, where and when required.

Encourage others to seek advice andsolutions to problems.

Identify and manage challengingbehaviours.

Identify, report and address poorperformance issues.

Recognise and reward achievements of theteam and individuals within the team by giving feedback, encouragement andpraise via regular 1-2-1 individual meetings.

To actively identify future workforcerequirements, and to contribute to the recruitment and selection process alongwith the Director of Clinical Services and HR.

To implement disciplinary and grievanceprocedures if required, with HR support.

Promote best practice in health, safetyand security.

Contribute to the development of services,whilst at the same time improving quality.

Maintain high clinical standards andensure day to day operational issues are managed effectively and escalated followingpolicy where indicated.

Assess health and wellbeing needs of staffand patients.

Promote peoples equality, diversity andrights.

Allocate, coordinate, monitor and assessthe work performance of teams and individual staff members, (recognising changingpriorities) providing constructive feedback, advice and ongoing support.Implement any corrective action identified and escalate to relevant SeniorManagers, as appropriate.

Maintain and support the efficient use ofphysical and financial resources.

Ensure resources are used in a sustainableand environmentally friendly manner.

Maintain accurate, legible and timelyreports and documents to inform Senior Managers and other departments andexternal bodies as appropriate.

Participate in the Senior Management TeamOn-Call rota and as a part of the Extended Senior Management Team (ESMT).

The job description for this post is notexhaustive and will be subject to review from time to time in accordance withdevelopment and changes, if any, by the Hospice Management Team in consultationwith the post holder.

This document is a guideline to thegeneral scope of duties involved; it is not intended as a rigid inflexiblespecification.

Volunteers

Dr Kershaws Hospice isgenerously supported through its active volunteers who work alongside employeesof the Hospice, across all departments, helping to fulfil the needs of theservices.

As part of all roles atthe Hospice, it is expected that all post holders commit to assisting andsupporting volunteers to perform their roles to the best of their ability.In addition, it may be required of the post holder to act as a volunteerlead if identified with the Volunteer Co-coordinator, as appropriate.

Healthand Safety/Security

1.To be familiar with all requirements ofthe Health and Safety at Works Acts and the Hospice Health & Safetypolicies and regulations applicable to the post.

2.To co-operate actively with the nominatedHealth & Safety person in achieving the aims of the Hospice Health &Safety Policy, Fire Regulations, related issues and various procedures andensure the legal requirements are met.

3.To take responsible care for the healthand safety of themselves and of others who may be affected by their acts oromission, and comply with the Health and Safety legislation.

4.To wear appropriate safety clothing anduse appropriate safety devices as requires, and not to interfere with or misuseanything which is provided in the interests of health and safety.

5.To report and co-operate with theinvestigation of all incidents and accidents that have led to or may lead toinjury and to report all hazards or shortcoming in the protection arrangements.

6.To ensure as far as predictable that allmaterials used within the Hospice and its subsidiaries for fundraisingactivities are properly stored, used and disposed of and that any items ofequipment are properly tested, used, maintained and repaired as necessary.

7.To oversee Risk Management Assessments andensure outcomes are acted upon.

Education& Training

The post holder will:

1.Participate in the hospice appraisalsystem.

2.To maintain high professional standardsand to continue own personal and professional development.

3.Assist in teaching and supervision ofother members of staff and volunteers.

4.Participate in the orientation of newstaff.

5.Attend all mandatory training/updatesessions.

General

1. Confidentiality -It is a condition of employment thatstaff will not disclose any information obtained in the course of their dutiesother than to those entitled to receive it.The post holder must ensure that the confidentiality of personal dataremains secure and the terms of the Data Protection Act and relevant Hospicepolicies are met in respect of information held on the Hospice computer system.

2. EqualOpportunities TheHospice is committed to equality of opportunity. All staff are required to comply with currentlegislation and Hospice policies.

3. Healthand Safety Staff must ensure they are familiar withthe requirements of the Health and Safety Work Act (1974) and the HospiceHealth and Safety policies and regulations applicable to their post.

4. Safeguarding Dr Kershaws Hospice is committed to safeguarding adults and children andexpects all staff to share in this commitment.Staff have a responsibility to ensure that they are aware of specificduties relating to their role and should familiarise themselves with theHospice safeguarding policy. Regularsafeguarding training updates will be held and are mandatory for all staff.

The above indicates the main duties that may bereviewed in the light of experience and developments within the service. Any review will be undertaken in conjunctionwith the post holder.

Person Specification

Qualifications

Essential

Registration with NMC Recognised Management or Leadership qualification or equivalent experience Evidence of having undertaken relevant further study or training as required for the role Evidence of ongoing professional development

Desirable

Recognised Teaching qualification District Nursing Qualification Non-medical prescriber Health related degree or understanding

Other

Essential

Full UK driving license with access to a vehicle insured for business use Enthusiasm for development and innovative practice Awareness of the Hospices charitable status and its reliance upon charitable donations which are influenced by clinical care delivery and the professionalism of Hospice personnel Approachable and adaptable with a flexible can do approach to work An ability to uphold the core values of the Hospice Self-motivated and enthusiastic

Experience

Essential

Significant managerial experience in a similar healthcare setting/ environment Substantial experience working in the community Demonstrate a high level of post-registration experience in delivering palliative and end of life care Planning & prioritising Strong communication skills Analytical and Judgement skills Experience of mentoring and facilitation of learning Experience of implementing and managing change Leadership Skills IT computer literate Knowledge of the NMC code of practice in nursing Demonstrate understanding of HR practices and procedures Ability to demonstrate effective collaborative partnership working across organisational boundaries Clinical Audit experience Data analysis and presentation Critical thinking

Personal Charaterisitics

Essential

Reassuring skills Persuasiveness Accountability Patient focused Respect Compassionate Flexibility

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