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Dispenser and Practice Admin
3 months ago
Job summary
We are currently looking for a dispenser to start in immediately. You must have an appropriate certificated qualification in dispensing as well as experience working in a GP dispensary or other Pharmacy. In addition to the Dispensary Role , the appointee will be supporting general reception admin as well.
Candidates should be organized, able to work independently, use own initiative and manage your workload, have excellent written and verbal communication skills, proven accuracy in dispensing activities with proficient IT knowledge and skills and an excellent customer service manner.
Training on the job will be provided. Salary commensurate with qualifications and experience. In order for the practice to provide a quality service to its patients and meet its contractual obligations, flexibility and multi-tasking within the dispensary is an important requirement of the post.
Main duties of the job
You will ensure the smooth running of our dispensary function and will work along other dispensary and admin colleagues.
You will be responsible for ensuring that we function collaboratively and for maximising dispensary profitability while continuing to support the administration teams
Effective stock management
Retention of dispensing patients
Maximising financial claims and income from incentive and medicines optimisation schemes
Liaising with wholesalers to ensure appropriate discounts and deals are obtained.
Monitor staff costs and maximise productivity.
Design and implement processes to ensure effective cash management within the dispensary.
Policies & Procedures:
Maintain robust policies and procedures to ensure errors are minimised and patient safety is maintained as a priority.
Ensure that dispensary teams operate at all times within Standard Operating Procedures
Comply with all relevant deadlines for reports and financial claims.
Ensure S1 is fully utilised to support the smooth running of the dispensary.
Produce timely and effective communications for patients regarding dispensary services, including any changes to existing services.
Develop effective working relationships within the practice including with the GP lead for dispensary, Lead Clinical Pharmacist and management team colleagues.
Promptly resolve patient complaints and apply learning to improve future service delivery.
Comply with all legislative and regulatory requirements.
About us
We are a large rural practice with around 3000 patients. As a practice within a successful Primary Care Network, we have a wonderful opportunity to transform care for our patients.
We offer a welcoming practice environment, 25 days annual leave plus bank holidays, access to the NHS pension scheme and the chance to shape this brand-new role which we see as central to the future of the practice and to delivering a high quality service for our dispensing patients.
For an informal chat about the role, please contact Dee Chennenahalli via
Reports to: Supervisor and Practice Manager
Job description
Job responsibilities
The following describes the main duties of the dispenser and is not exhaustive. In addition to the below dispensary role, you will also be required to cover Reception and telephones when required. Additional training to carry out this duty will be given on site by the Practice.
o Serve at Reception
o Use the Practice electronic database (System One)
o Receive requests from patients for repeats prescriptions/dispensed medications.
o Prepare prescriptions for the doctors to sign. When dealing with Controlled Drugs (CDs) follow all correct procedures.
o Ordering and managing stock levels appropriately.
o Ensure that details of the issue of all dispensed medications/repeat prescriptions are entered on the appropriate patient record.
o Where information received is incorrect or insufficient, ensure that the request for medication is referred to the appropriate doctor for action.
o Provide the point of contact for patients with enquiries relating to medications and ensure follow-up action is taken if the enquiry cannot be resolved immediately.
o Ensure those problems and queries regarding medications are brought to the attention of the appropriate doctor and that follow-up action is taken to resolve such matters.
o Make regular checks on repeat prescriptions/dispensed medications issued and bring to the attention of the appropriate doctor any that are not collected.
o Ensure that the patient or their representative correctly completes prescription forms for dispensed medications.
o Ensure that the correct fee is paid the by the patient or their representative for dispensed medication where appropriate.
o Understand and comply with the Cautionary & Advisory Labels for Dispensed Medications requirements.
Please see the attached Job Description and Person Specification in Supporting Documents for more information.
Person Specification
Experience
Essential
Previous experience of working in a Pharmacy or General Practice Dispenser for a minimum of 12 years. Experience of working in a busy environment and managing large workload.
Desirable
Participation in audit.
Qualifications
Essential
Good standard of basic education to include a minimum of 3 GCSEs of Grades A to C. Recognised Dispensary Assistant qualification Buttercups or NPA.
Desirable
A Level or higher education