Customer and Strategy

4 weeks ago

London, United Kingdom AND Digital Full time
Description

Customer and Strategy - Managing/Principal Consultant

About AND Consulting 

This role sits within the Customer and Strategy team, in the broader AND Consulting (part of the AND Digital family) business unit. We offer our clients transformational advisory expertise, helping them solve their most complex, ambiguous and strategic problems  in new, inspiring and innovative ways. We collaborate with our clients to help them achieve digital greatness.

Not only is AND one of Europe’s fastest growing technology companies, it’s also a great place to work with an inclusive people-focused culture and workplace flexibility. Our Consulting business is expanding quickly and this role offers a tremendous opportunity to rapidly build your experience and contribute to that growth within a supportive and nurturing working environment.

Customer and Strategy Team

As a newly formed team, the Customer and strategy consulting practice needs to burst out of the starting blocks with new, differentiated offerings our clients are asking for:

  • Digital and Commercial Strategy. Helping organisations clarify and quantify the ask to drive growth through digital and customer investments; using customer experience and market indicators to place big bets
  • Growth accelerator: Everything around new propositions and growth opportunities. Help understand the white space in a client’s market, where they can play and how. We can provide the evidence and approach to reduce uncertainty over time (before partnering with our outstanding Build teams to bring the concept to life at pace)
  • Business design and evolution: Designing the internal functions and capability to take a repeatable, strategic approach to problem-solving (customer, innovation, strategy). Working as a blended team to establish the right roles and processes to continue the work long after we’ve left.

The role

Having built a reputation through consulting as an expert in your field in any of the capabilities above, you’re experienced in leading consulting teams to deliver measurable client outcomes and ideally have experience setting-up and building internal teams as well. 

This role is the lynchpin of the C&S setup and integration with the rest of the business and as such needs to be a visible role model for our function and how we work. This is a complex role that wears multiple hats: delivery excellence, team development and business development and you’ll need to be a master of prioritisation and time management.

You’ll be a key partner to the Client Partnerships team and Club Service teams giving confidence in our ability to deliver, whilst also offering a collaborative approach that invites critique and co-design. In addition, you’ll need to be very comfortable working in uncertainty and building things on a constantly shifting ground; you’ll thrive on learning by doing and working at pace. 

What you’ll bring

  • 7 - 10 year’s experience in a Customer, Strategy or Innovation consulting role or equivalent in-house experience.
  • Sales and commercial acumen. Proven track record of sales and business development. Ability to manage the sales lifecycle E2E and turn around proposals rapidly.
  • Deep sector expertise across one of the offerings named above. Seen as a thought leader in this space and credible in front of c-suite clients
  • An ability to design new ways of working to establish business partnering and integration of C&S across AND. Consistently drive increased collaboration and efficiency through all internal activities
  • The ability to scope and deliver high quality customer, strategy and proposition projects above and beyond client expectations
  • Grow-in house capability. Manage and support a developing team of experts. Coaching them in the key skills of consulting, business development and customer & strategy
  • Define and adapt the C&S delivery methodology to ensure it evolves in line with the changing needs and structure of the market and client organisations

Joining AND

From the work we deliver, to the way we serve and support our people, we work hard to ensure that there’s nowhere quite like AND. But joining a company is a two-way street: the fit has to work on both sides. So before you apply, here’s three key things to understand about us:

  • We’re built for people: real humans. Never ‘resources’ or ‘staff’. That means happiness and wellbeing really do matter to us, and we hate unnecessary hierarchy and bureaucracy.
  • There’s no well-trodden path ahead: AND is growing fast and forging a new trail. That’s exciting, and gives us all the autonomy and opportunity we love - but bear in mind it also demands focus, patience and resilience.
  • Diversity is a priority. After all, to build great products that a wide variety of different people love to use, we need a wide variety of people to help us build them. So diversity is more than a policy or a word: it’s business critical for us.

  • Customer and Strategy

    3 weeks ago

    London, United Kingdom AND Digital Full time

    DescriptionCustomer and Strategy - Managing/Principal ConsultantAbout AND Consulting This role sits within the Customer and Strategy team, in the broader AND Consulting (part of the AND Digital family) business unit. We offer our clients transformational advisory expertise, helping them solve their most complex, ambiguous and strategic problems in new,...

  • Customer and Strategy

    2 weeks ago

    London, United Kingdom AND Digital Full time

    DescriptionCustomer and Strategy - Principal ConsultantAbout AND Consulting This role sits within the Customer and Strategy team, in the broader AND Consulting (part of the AND Digital family) business unit. We offer our clients transformational advisory expertise, helping them solve their most complex, ambiguous and strategic problems in new, inspiring...

  • Customer and Strategy

    2 weeks ago

    London, United Kingdom AND Digital Full time

    DescriptionCustomer and Strategy - Principal ConsultantAbout AND Consulting This role sits within the Customer and Strategy team, in the broader AND Consulting (part of the AND Digital family) business unit. We offer our clients transformational advisory expertise, helping them solve their most complex, ambiguous and strategic problems in new, inspiring...

  • Customer and Strategy

    1 week ago

    London, United Kingdom AND Digital Full time

    DescriptionCustomer and Strategy - Managing/Principal ConsultantAbout AND Consulting This role sits within the Customer and Strategy team, in the broader AND Consulting (part of the AND Digital family) business unit. We offer our clients transformational advisory expertise, helping them solve their most complex, ambiguous and strategic problems in new,...

  • Head of Customer Strategy

    2 days ago

    London, United Kingdom Bally's Interactive Full time

    **Head of Customer Strategy**: **Are you a leader that thrives on creating a strategy to drive growth?**: **Are you passionate about marketing?**: **Who we are**: Bally's Interactive is the digital arm of one of the world's leading entertainment providers, with tens of millions of players across the globe and an unmatched ecosystem of products spanning...

  • Customer Strategy Analyst

    3 weeks ago

    London, United Kingdom Harnham - Data & Analytics Recruitment Full time

    **CUSTOMER STRATEGY ANALYST** **LONDON** **£48,000** Do you want to work for a financial services company with lots of exposure to big retail stakeholders? **THE COMPANY** One of the largest credit card providers in the UK with a host of new products and rapidly growing customer base. This company have packaged up a software platform that is fully...

  • Customer Strategy Analyst

    2 days ago

    London, United Kingdom Harnham Full time

    **Customer Strategy Analyst** **London** **Up to £63,000 + Competitive bonus & benefits** **The Company** Join one of the largest challenger banks in the UK, disrupting the eCommerce space and creating innovative solutions that benefit both the customer and their employees. You will be given the opportunity to define the scope of your career as well as...

  • Customer Strategy Lead

    2 months ago

    London, United Kingdom Merkle UK Full time

    Company Description **About Merkle** Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specialises in the delivery of unique, personalised customer experiences across platforms and devices. We call it ‘people-based’ marketing, and with over 25 years’ experience, we are proud to be recognised as a global...

  • Customer Strategy Manager

    2 days ago

    London, United Kingdom Just Group plc Full time

    We’re a specialist in retirement, but… we’re not a traditional financial services company and we’re not just looking for traditional financial services people. We are looking for agile and ambitious people, who are passionate about doing the right thing for customers. T his is a new role that will sitwith in our Group Customer Team , reporting into...

  • Customer Strategy Manager

    21 hours ago

    London, United Kingdom Just Group plc Full time

    We’re a specialist in retirement, but… we’re not a traditional financial services company and we’re not just looking for traditional financial services people. We are looking for agile and ambitious people, who are passionate about doing the right thing for customers. T his is a new role that will sitwith in our Group Customer Team , reporting into...

  • Customer Strategy Manager

    2 days ago

    London, United Kingdom Just Group plc Full time

    We’re a specialist in retirement, but… we’re not a traditional financial services company and we’re not just looking for traditional financial services people. We are looking for agile and ambitious people, who are passionate about doing the right thing for customers. T his is a new role that will sitwith in our Group Customer Team , reporting into...

  • Customer Strategy Lead

    3 days ago

    London, United Kingdom Merkle UK Full time

    Company Description **About Merkle** Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specialises in the delivery of unique, personalised customer experiences across platforms and devices. We call it ‘people-based’ marketing, and with over 25 years’ experience, we are proud to be recognised as a global...

  • Customer Strategy Lead

    5 days ago

    London, United Kingdom Merkle Full time

    **Marketing**: **London, England** **About the job**: We are looking for an experienced customer strategist to join our growing team of marketing strategy specialists. You will be part of a dynamic and diverse team dedicated to providing insight, analysis and strategic vision and activation of strategic planning across channels. You need to have experience...

  • Customer Strategy Lead

    1 week ago

    London, United Kingdom Merkle UK Full time

    **Company Description** Merkle is a leading data-driven customer experience management (CXM) company that specialises in the delivery of unique, personalised customer experiences across platforms and devices. With a thirty-year heritage as a leading data and analytics consultancy, in 2016, Merkle became part of dentsu, one of the world's top five 5 media...

  • Customer Strategy Lead

    1 week ago

    London, United Kingdom Merkle Full time

    **Marketing**: **London, England** **About the job**: We are looking for an experienced customer strategist to join our growing team of marketing strategy specialists on a fixed term contract for 10 months. You will be part of a dynamic and diverse team dedicated to providing insight, analysis and strategic vision and activation of strategic planning across...

  • Customer Strategy Lead

    2 days ago

    London, United Kingdom Merkle Full time

    Company Description: **About Merkle** Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specialises in the delivery of unique, personalised customer experiences across platforms and devices. We call it ‘people-based’ marketing, and with over 25 years’ experience, we are proud to be recognised as a global...

  • Customer Strategy Lead

    2 weeks ago

    London, United Kingdom Merkle UK Full time

    Job DescriptionWe are looking for an experienced customer strategist to join our growing team of marketing strategy specialists. You will be part of a dynamic and diverse team dedicated to providing insight, analysis and strategic vision and activation of strategic planning across channels.You need to have experience in data-driven customer strategy: you...

  • Customer Strategy Lead

    3 weeks ago

    London, United Kingdom Merkle UK Full time

    Job DescriptionWe are looking for an experienced customer strategist to join our growing team of marketing strategy specialists. You will be part of a dynamic and diverse team dedicated to providing insight, analysis and strategic vision and activation of strategic planning across channels.You need to have experience in data-driven customer strategy: you...

  • Customer Strategy Lead

    3 weeks ago

    London, United Kingdom dentsu Full time

    Job DescriptionMerkle is a leading data-driven customer experience management (CXM) company that specialises in the delivery of unique, personalised customer experiences across platforms and devices. With a thirty-year heritage as a leading data and analytics consultancy, in 2016, Merkle became part of dentsu, one of the world's top five 5 media companies...

  • Customer Strategy Lead

    3 weeks ago

    London, United Kingdom Dentsu Full time

    Merkle is a leading data-driven customer experience management (CXM) company that specialises in the delivery of unique, personalised customer experiences across platforms and devices. With a thirty-year heritage as a leading data and analytics consultancy, in 2016, Merkle became part of dentsu, one of the world's top five 5 media companies agency networks...