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Customer and Strategy
4 months ago
Customer and Strategy - Managing/Principal Consultant
About AND Consulting
This role sits within the Customer and Strategy team, in the broader AND Consulting (part of the AND Digital family) business unit. We offer our clients transformational advisory expertise, helping them solve their most complex, ambiguous and strategic problems in new, inspiring and innovative ways. We collaborate with our clients to help them achieve digital greatness.
Not only is AND one of Europe’s fastest growing technology companies, it’s also a great place to work with an inclusive people-focused culture and workplace flexibility. Our Consulting business is expanding quickly and this role offers a tremendous opportunity to rapidly build your experience and contribute to that growth within a supportive and nurturing working environment.
Customer and Strategy Team
As a newly formed team, the Customer and Strategy consulting practice needs to burst out of the starting blocks with new, differentiated offerings our clients are asking for:
- Digital and Commercial Strategy: Helping organisations clarify and quantify the ask to drive growth through digital and customer investments; using customer experience and market indicators to place big bets
- Growth accelerator: Everything around new propositions and growth opportunities. Help understand the white space in a client’s market, where they can play and how. We can provide the evidence and approach to reduce uncertainty over time (before partnering with our outstanding Build teams to bring the concept to life at pace)
- Business design and evolution: Designing the internal functions and capability to take a repeatable, strategic approach to problem-solving (customer, innovation, strategy). Working as a blended team to establish the right roles and processes to continue the work long after we’ve left.
The role
Having built a reputation through consulting as an expert in your field in any of the capabilities above, you’re experienced in leading consulting teams to deliver measurable client outcomes and ideally have experience setting-up and building internal teams as well.
This role is the lynchpin of the C&S setup and integration with the rest of the business and as such needs to be a visible role model for our function and how we work. This is a complex role that wears multiple hats: delivery excellence, team development and business development and you’ll need to be a master of prioritisation and time management.
You’ll be a key partner to the Client Partnerships team and Club Service teams giving confidence in our ability to deliver, whilst also offering a collaborative approach that invites critique and co-design. In addition, you’ll need to be very comfortable working in uncertainty and building things on a constantly shifting ground; you’ll thrive on learning by doing and working at pace.
What you’ll bring
- 7 - 10 years experience in a Customer, Strategy or Innovation consulting role or equivalent in-house experience.
- Sales and commercial acumen. Proven track record of sales and business development. Ability to manage the sales lifecycle E2E and turn around proposals rapidly.
- Deep sector expertise across one of the offerings named above. Seen as a thought leader in this space and credible in front of c-suite clients
- An ability to design new ways of working to establish business partnering and integration of C&S across AND. Consistently drive increased collaboration and efficiency through all internal activities
- The ability to scope and deliver high quality customer, strategy and proposition projects above and beyond client expectations
- Grow-in house capability. Manage and support a developing team of experts. Coaching them in the key skills of consulting, business development and customer & strategy
- Define and adapt the C&S delivery methodology to ensure it evolves in line with the changing needs and structure of the market and client organisations
Joining AND
From the work we deliver, to the way we serve and support our people, we work hard to ensure that there’s nowhere quite like AND. But joining a company is a two-way street: the fit has to work on both sides. So before you apply, here’s three key things to understand about us:
- We’re built for people: real humans. Never ‘resources’ or ‘staff’. That means happiness and wellbeing really do matter to us, and we hate unnecessary hierarchy and bureaucracy.
- There’s no well-trodden path ahead: AND is growing fast and forging a new trail. That’s exciting, and gives us all the autonomy and opportunity we love - but bear in mind it also demands focus, patience and resilience.
- Diversity is a priority. After all, to build great products that a wide variety of different people love to use, we need a wide variety of people to help us build them. So diversity is more than a policy or a word: it’s business critical for us.
