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Customer Strategy Manager
3 months ago
We’re a specialist in retirement, but… we’re not a traditional financial services company and we’re not just looking for traditional financial services people. We are looking for agile and ambitious people, who are passionate about doing the right thing for customers.
T his is a new role that will sitwith in our Group Customer Team , reporting into the Head of Customer Strategy . It is an exciting time to join our business as we focus on growth and our ambition – to be the UK’s most loved retirement specialist.
This role will be critical in driving forward our customer strategy and associated initiatives across the Group as well as provid ing a broad range of strategic support capabilities . This is a role with a real purpose and an opportunity to make a difference, contributing and influencing critical strategic change.
Key Responsibilities
Partner with the business , providing strategic customer planning support and challenge
Engage on change planning and execution to ensure that customer strategy is understood and embedded where appropriate
Manage the embedding of our Customer Promise across the Group
Manage and organise strategic customer activities and reporting
Create and maintain customer strategy planning materials
Build and manage Group customer reporting to enable a single and consistent view of customer performance and delivery
Support , where required , the development of key initiatives and capabilities
Attend key business strategic and operational meetings , representing the Customer function
Skills and Experience:
Keen interest in customer matters across needs, wants, experiences and outcomes
Broad customer strategy experience in financial services or alike
Confident in leading a strategic discussion and facilitating people
Leadership and influencing skills at all levels up to and including executive director
Excellent problem analysis and resolution skills
Exemplary verbal and written communication, with the ability to present complex concepts in a clear and concise manner
Highly organised
Financial services and interpreting numerical analysis experience preferable.
Company Benefits
A Competitive Salary, Pension Scheme and Life Assurance
Along with 25 Days Annual Leave plus an Additional Day on us for your Birthday
Private Medical Cover and Income Protection, just in case
A generous and highly achievable bonus scheme – paid annually based on individual and company performance against targets
Opportunity to progress within your career both in-role and within the company
FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)
A variety of Employee Funded Benefits available to you via our Online Benefits Portal
Plus, several additional purchase options available for you and your loved ones
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