Cabin Appearance Manager

2 weeks ago

Hounslow, United Kingdom Abm Full time

JOB TITLE: Aircraft Cabin Appearance Manager

LOCATION: London Heathrow Airport (Airside)

REPORTING TO: Duty Manager

PAY RATE: £ PER HOUR

OVERVIEW OF JOB DESCRIPTION

The purpose of the Cabin Appearance Manager is to effectively lead a team onboard aircraft driving on time performance and quality standards. You will monitor to ensure the correct processes and equipment is being utilised, in addition to completing quality audits which will on occasions be in conjunction with the client. You will be the liaison onboard with the client’s representatives including the cabin crew, and as such you will always conduct yourself in a professional manner. The ideal candidate will have experience of aircraft cleaning and supervisory experience and hold a valid UK driving license.

Main Duties & Responsibilities:

· Ensure delivery of cleaning standards in line with service level agreements set out in the commercial agreement

· Conduct final cleaning sweep s on all aircrafts, establishing and rectifying any shortfall in standards

· Coach cleaners to enable them to meet and exceed standards

· Assist aircrafts that have not met SLAs to enhance standards avoiding any failures that may be captured on external audits

· Identify, if and where processes are not meeting requirements and propose solutions working with the senior management team

· Ensuring procedures, policies and regulations are correctly followed and complied with

· Effectively work with the SDAs in monitoring and maintaining quality audits inspections

· Effectively comply with and manage H&S audits around aircrafts under HSE guidelines and HAL requirements Risk Assessments

· Timely submission of daily inspection reports

· At all times comply with HSE, DFT and HAL protocol along with Airport operating procedures

· Establish and maintain good relationships and lines of communication with client airlines, other airlines, HAL etc.

People Management:

· Effectively manage, coach and mentor team leaders to meet service level agreements

· Escalating any absence to HR support and/or contract administrator should triggers be met

· Ensure employees, under your control sign on and off, appropriately, and correctly in accordance with Company Policy and Procedures.

· Ensure that the employees perform their jobs effectively. Follow good management practices including effective appraisals and assessment are applied to achieve optimum staff performance, timekeeping, development and retention.

· Maintain staff discipline and conformance with Company and regulatory requirements, utilizing the Company disciplinary process where necessary

Person Specifications:

· Speak fluent English

· Previous supervisory / management experience

· Good communication skills

· Flexibility

· Ability to multitask and work under pressure

· Good problem-solving skills

Essential

UK Driving License Background / understand of aviation Previous experience in industrial cleaning A general understanding of H&S legislation Computer literate

Benefits

We’re proud to offer a great range of benefits including:

24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access to Lifeworks, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our careers page

ABOUT US

ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

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