Employee Experience Design Senior Manager

3 weeks ago

London, United Kingdom Boston Consulting Group Full time
WHAT YOU'LL DO

We are seeking an exceptional professional as Employee Experience Design (EXP) Manager for the Global Specialty Businesses (GSB). In this role, you will play a pivotal part in creating direction and roadmap for the effective employee and learner experiences, including learner navigation, communication, and onboarding of new joiners across our GSB locations worldwide. This includes advancing the systems and tools that facilitate these activities. With over 500 new hires annually in GSB, you help us rethink our approach and tools to employee and learner experience and create a roadmap for further enhancing effectiveness and efficiency of different experiences. You will liaise with our different teams in HR, learning, career development, analytics, and our businesses, to help drive this agenda. In addition, you will work with groups outside of GSB to advance our experience design more broadly across teams. Building on your strong expertise, you also help us drive learner experience, innovation, and advancement of our function globally.


YOU'RE GOOD AT

  • Learning experience and intervention design, including learning journey and blended formats, human-centered design

  • Digital product management, eg, understanding user and learner needs, translating them into product or service requirements, and using agile methodologies accordingly

  • Bringing cross-functional teams together, building relationship and followership

  • Managing projects and teams within a matrixed, global, virtual organization

  • Taking ownership and driving topics proactively

  • Performing well in a fast-paced and dynamic environment

  • Knowledge of state-of-the-art tools and technology in the learning/people management space


YOU BRING (EXPERIENCE & QUALIFICATIONS)

  • Advanced degree with demonstrated high academic achievements in a relevant domain

  • 8 - 10+ years of relevant professional experience, ideally in related industries

  • Passion for people development, experience design, and visual/communication design

  • Excellent analytical and problem-solving skills with strong business judgment

  • Experience in product management and/or UX design for digital tools, ideally in HR/ learning space, including agile ways of working

  • Strong planning and project management skills

  • Excellent skills in stakeholder management and communication

  • Outstanding initiative, ownership, and results-orientation

  • Proficiency in Excel, PowerPoint, and familiarity with LMS and survey tools, ideally MS PowerBI or Automation tools

  • Willingness for occasional international travel, with flexible schedule, where required

  • Excellent English skills


The Learning & Development function of BCG’s Global Specialty Businesses (GSB) is responsible for the global learning activities for the firm's worldwide knowledge and specialty businesses, and for the management and operations teams of the Practice Areas (PAs) – with over 3000 people. We work closely with the businesses, the People Team, and other BCG groups to provide our staff with world-class and high-impact learning opportunities. You will be working closely with our cross-functional global Onboarding Excellence and HR Operations team who manage the local onboarding and integration of our new joiners across our worldwide locations, as well as with other groups in BCG to foster collaboration beyond GSB.


ADDITIONAL INFORMATION

The People Management Team (PMT) in GSB is comprised of several centers of expertise including HR Operations, People Analytics, Career Development, Learning & Development, Talent Acquisition & Branding, Compensation, and Mobility. Our centers of expertise work together to build out new teams and capabilities by sourcing, acquiring and retaining the best, diverse talent for BCG’s Global Specialty Businesses.

We develop talent and capabilities, while enhancing managers’ effectiveness, and building affiliation and engagement in our new global offices. The PMT also harmonizes process efficiencies, automation, and global standardization. Through analytics and digitalization, we are always looking to expand our PMT capabilities and coverage.
#LI-BM1


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