Assistant Production Managers

4 months ago

Croydon, United Kingdom ABL 1Touch Full time

The Role

Our Company has grown significantly over the last few years and with our continued success we are planning on further expansion. Due to this sustained growth we are looking for a passionate dynamic individual who is driven and would love to join our fast-paced team.

Our Assistant Production Managers are an integral part of the running of our Production Workshops, the main purpose of this role is;

Productivity of the workshop and ensuring the site completes the required units  To own the customers’ expectations by being the sole contact point for the customer once vehicle arrives at site and providing updates throughout the repair process  To be responsible for the overall cost of sale Ensuring the quality of repair of all vehicles is at the highest standard  To deal with any complaints efficiently and ensure we contain them internally  To ensure culture and ethos is consistently adhered to and understood  Ensure parts are uploaded to iimage proactively and communicate with the Parts department on timelines  Communicate effectively with the Production operatives to ensure a streamlined process 

Key Responsibilities 

Greet customer in professional manner, check in the customer’s car and hand over the courtesy cars and complete all necessary documents  Repair map the vehicle (with the assistance of the workshop) ensuring where possible to reduce our influence (COS)  Discuss with the customers what repairs we intend to carry out, set the customers’ expectations correctly, advise ECD. Listen to the customers’ requirements and concerns.  Work with the Office CLM to ensure the customers’ expectations are met and the preferred communication method is adhered to  Create an iimage job card and ensure the parts ordering process is followed correctly  Ensure all invoices are correctly uploaded onto iimage  Update customer throughout the process  Continually check progress advise the customer of any changes of ECD immediately  Ensure the customer’s excess is collected and any other applicable charges and record accurately all required accounting paperwork  Final QC  Ensure workshop documentation is accurate and comprehensive  Statutory requirements fulfilled by everyone at site (Health and Safety, COSHH etc) 

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