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Patient Assistant

4 months ago

London, United Kingdom St Pauls Way Medical Centre Full time

Job summary

We are looking for anexperienced medical Receptionist (full-time-Fixed term contract) to join ourfriendly team. You will need to have good communication and organisation skillsand ideally experience of using EMIS Web, although this is not essential astraining will be provided.

FULL TIME Salary £27,352 (perannum pro rata) NHS Pension available

Successful applicants areexpected to work late shifts Monday Friday

Main duties of the job

There may be on occasion, arequirement to carry out other tasks; this will be dependent upon factors suchas workload and staffing levels: a. Maintaining and monitoring the practiceappointment system b. Process personal, telephone and e-requests forappointments c. Answer incoming phone calls, transferring calls or dealing withthe callers request appropriately d. Using your own judgment and communicationskills, ensure that patients with no prior appointment but who need an urgentconsultation are seen in a logical and non-disruptive manner e. Signpost patients to the correct service f. Processincoming and outgoing mail g. Initiating contact with and responding to,requests from patients, team members and external agencies h. Process calling letters are requested J Action GP2GP tasks m. Read code data onEMIS system i. Photocopy documentation as required J. File and store records asrequired k. Data entry of new and temporary registrations and relevant patientinformation as required l. Input data into the patients healthcare records asnecessary m. Scanning of patient related documentation and attaching scanneddocuments to patients healthcare records, Process requests for information SAR, insurance / solicitors letters and DVLA forms to the administrativeteam n. Manage incoming and outgoing practice e-mails. Manage all queries as necessary .

About us

You should be responsible for undertaking a wide range ofreception and administrative duties and the provision of general support to themultidisciplinary team. Duties can include but are not limited to, greeting,and directing patients, patient registration, booking appointments, processingof information (electronic and hard copy) and assisting patients as required.To act as the central point of contact for patients, the distribution ofinformation, messages, and enquiries for the clinical team, liaising withmultidisciplinary team members and external agencies such as secondary care andcommunity service providers.

Based in East London we are large teaching practice whichconsists of 10 GPs, 4 nurses, 3 pharmacist, 2 Physician Associates and otherhealth care professionals, we offer the London Living Wage to all our front-linestaff and support teams on personal development and have great supportstructures internally to support the busy environment we work in

please visit our website for further information about ourservices and who we are.

Job description

Job responsibilities

The following are the coreresponsibilities of the receptionist/administrator. There may be on occasion, arequirement to carry out other tasks; this will be dependent upon factors suchas workload and staffing levels: a. Maintaining and monitoring the practiceappointment system b. Process personal, telephone and e-requests forappointments c. Answer incoming phone calls, transferring calls or dealing withthe callers request appropriately d. Using your own judgment and communicationskills, ensure that patients with no prior appointment but who need an urgentconsultation are seen in a logical and non-disruptive manner e. Action allincoming faxes , f. Signpost patients to the correct service g. Processincoming and outgoing mail h. Initiating contact with and responding to,requests from patients, team members and external agencies i. Process referralsto external agencies such as secondary care using the electronic referralsystem (ERS) j. Process calling letters are requested k. Process all DNA lettersin accordance with current policy l. Action GP2GP tasks m. Read code data onEMIS system n. Photocopy documentation as required o. File and store records asrequired p. Data entry of new and temporary registrations and relevant patientinformation as required q. Input data into the patients healthcare records asnecessary r. Scanning of patient related documentation and attaching scanneddocuments to patients healthcare records s. Process requests for information SAR, insurance / solicitors letters and DVLA forms to the administrativeteam t. Manage incoming and outgoing practice e-mails. u. Manage all queries(including administrative queries) as necessary in an efficient manner v. Carryout system searches as requested w. Maintain a clean, tidy, effective workingarea at all times x. Monitor and maintain the reception area and notice boards.Support all clinical staff with general tasks as requested

Person Specification

Qualifications

Essential

GCSE grade A to C in English and Maths

Desirable

N/A

Experience

Essential

Experience of working within a GP Practice

Desirable

Experience of working in a GP practice