Patient Assistant

2 weeks ago

London, United Kingdom The Aberfeldy Practice Full time

Job summary

:

Receive, assist and directpatients in accessing the appropriate service or healthcare professional in acourteous, efficient and effective way.

Provide general assistanceto the practice team and project a positive and friendly image to patients andother visitors, either in person or via the telephone.

Job responsibilities:

Administration

To have a thorough knowledge of all practice procedures To work in accordance of written protocols Pulling/filing notes when required Filing post to be archived Emailing, Faxing and photocopy as requested Amalgamation of new & old medical records (tagging)

Reception

Receiving patients, consulting with members of practice team Handing completed repeat prescriptions to patient and checking names and address. Be able to cover all reception position as necessary

Appointments

Direct patients to Dr First Telephone triage lists for GP appointments Make all appointments for all extended staff members

Computer

Registrations of new patients computer data entry and medical records Process patients changes of address computer data and medical records (have knowledge of practice area) Process repeat prescription requests in accordance with practice guidelines

Telephone

Have working knowledge of telephone/bleep system, during and after hours

Other Tasks

Ensure building security have thorough knowledge of doors/windows/alarm Any other tasks allocated by managers

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder willassist in promoting and maintaining their own and others health, safety andsecurity as defined in the practice health & safety policy, the practicehealth & safety manual, and the practice infection control policy andpublished procedures. This will include:

Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder willsupport the equality, diversity and rights of patients, carers and colleagues,to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder willparticipate in any training programme implemented by the practice as part ofthis employment, with such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder willstrive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources

Communication:

Thepost-holder should recognize the importance of effective communication withinthe team and will strive to:

Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

The post-holder will:

Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Other duties not listed as and when required Person Specification

Experience

Essential

Experience of working in primary care or similar settings

Desirable

Experience of working in a GP practice or other NHS setting Experience of working in a public reception environment. Experience of telephone answering Experience of EMIS clinical system Experience of Microsoft Office software Experience of dealing with the public/patients To work own initiative and within a team Ability to communicate effectively Ability to remain calm in situations and work under pressure Ability to communicate effectively and sensitively with users, colleagues and outside agencies

Qualifications

Essential

Educated to GCSE level or equivalent

Skills and knowledge

Essential

Polite and professional at all times Commitment to ongoing learning and develop own skills and abilities Demonstrate a flexible and mature attitude Respect for multicultural population and colleagues

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