IT Support Engineer

6 months ago

East Devon District, United Kingdom GBA5 EntServ UK Limited Full time

Job Description:

At DXC Technology, we’re people first. Why? Because it’s people that get the job done.

We have a flexible, autonomous, and open work culture. It’s successful because we have character: we’re proactive, collaborative, and ambitious; we find solutions, set standards, and make things happen. We’re focused on the future, so we keep our employees at the cutting-edge of their fields with personalized training programs. At DXC, you’ll find opportunities that match your efforts, and a team of good people to inspire you and recognize the important work you do.

With 130,000 employees worldwide, DXC Technology is one of the world’s leading technology services providers.

We are currently looking for a highly customer-focused and enthusiastic Deskside Support Engineer, with a genuine interest in solving IT issues, to support our client On Site based in South Molton, Devon.

The successful candidate should be technically competent, possess good communication skills, be ready to learn, & thrive in a fast-paced regulated environment.

The successful candidate will support desktops and connected devices in office areas, as well as support various pieces of infrastructure including network printers, & network hardware & server hardware in a Hands & Eyes manner.

Job Description

Providing wide ranging Deskside support to end users in office environments. Work to resolve issues accurately and efficiently, within set targets and in a professional manner. Maintain a dedicated commitment to service quality & customer experience. Take ownership of tickets escalated from the service desk & other teams, handling them appropriately. Work comfortably on your own, identifying, and prioritising incidents, requests, & escalations accordingly. Work well within the client environment. Ensure that all activity is accurately documented and recorded in line with ITIL practises. Contribute to the creation and up-keep of Knowledge Base Articles. Be comfortable working in a highly regulated environment, adhering to local and global policies. Work healthily and safely, in accordance with DXC training and policies. Adhere to all IT Asset Management procedures & policies. Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, and other general “IT” tasks. Be prepared to engage with ad-hoc tasks with a best effort and positive attitude. Work comfortably in comms areas and data centres, providing ‘Hands and Eyes’ support to other teams as well as taking ownership and providing on-the-ground feedback and guidance to offshore teams. Be ready and willing to learn new skills and procedures, growing and provide greater support for colleagues and clients.

Experience/Skills

Ready to learn and face new challenges. Excellent English written and verbal communication skills. Ability to work independently and as part of a small team. Ability to work well with global teams. Experience of working in Desktop support role (3yrs+). Tested software and hardware troubleshooting skills. Experience of supporting Windows 10. Experience supporting legacy Windows operating systems. Experience of supporting Microsoft Office suites including Office 365. Experiencing working in a highly regulated / ITIL environment, with appropriate service / ticketing systems. Proficiency with Network Infrastructure e.g., switches, routers, APs, patching, network architecture knowledge. Server Hardware support experience (racking & providing Hands & Eyes support) Printer hardware knowledge. Willingness to support essential out of hours work when required. ITIL knowledge.

Investment In Training and Development

We offer a comprehensive range of training and career development opportunities, a structured induction programme, tailored job training as well as mentoring and support for relevant sponsored professional qualifications. We’re developing an environment where people can grow and harness their careers and skills to be the best that they can be to focus on the long term.

Our Culture

Here at DXC we support with care and compassion, and we are constantly evolving our initiatives around equality, diversity, and inclusion to ensure that everyone feels equally involved and supported in the workplace no matter of who they are or what they do. We are proud of the culture we are creating to ensure that our commitment is ongoing and have a diverse mix of employees working within an inclusive environment and culture to create a high performing workforce led by talented leaders. We aspire to be recognised for our innovative and modern thinking approach.

Employee Benefits

As part of our competitive remuneration package, flexible benefits are available. There is an option to “flex up and down” on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance. You will also have access to ‘Perks at Work’, a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more.

  • Toolmaker Engineer

    1 month ago

    Exeter, Devon, United Kingdom Meridian Business Support Full time

    An exciting opportunity within global Aerospace manufacturer who are currently expanding due to further investment, for an experienced and pro-active Tooling Engineer to develop, implement and maintain best practice through all product engineering activities within their CNC Tooling environment.To technically support production of high-quality...

  • Tooling Engineer

    1 month ago

    Exeter, Devon, United Kingdom Meridian Business Support Full time

    ToolingEngineer The Opportunity: An exciting opportunity within global Aerospace manufacturer who are currently expanding due to further investment, for an experienced and pro-active Tooling Engineer to develop, implement and maintain best practice through all product engineering activities within their CNC Tooling environment.This role is tooling...

  • Technical Support Engineer

    1 week ago

    North East, United Kingdom City IT Full time

    About the RoleIn this role, you will oversee the maintenance, support, and security of our company's IT infrastructure, ensuring the availability and integrity of our systems. You will be responsible for proactive and reactive support for colleagues, managing and tracking issues through a ticketing system.Key responsibilities include:Managing and...

  • IT Support Engineer

    3 weeks ago

    Harlow District, United Kingdom New Era Fuels Ltd. Full time

    Reports to - IT Manager Department - IT Location - Harlow, Essex What’s this role about? As a 2nd line support engineer, you will be responsible for the management, maintenance and performance of internal IT systems. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your team to provide market...

  • Process Engineering Manager

    2 months ago

    Crediton, Devon, United Kingdom Meridian Business Support Full time

    Process Engineering Manager The Opportunity: This role would suit a highly experienced Process Engineer, either with pre existing management experience, or the ability and desire to lead a team of talented Process Engineers in an innovative engineering / manufacturing environment. The Process Engineering Manager will be a hands on role fully...

  • Engineering Systems Specialist

    1 week ago

    North East, United Kingdom City IT Full time

    Job OverviewWe are seeking an exceptional Engineering Systems Specialist to join our IT team at City IT. As a key member of our infrastructure team, you will be responsible for the maintenance, support, and security of our company's IT systems.This is an exciting opportunity for a skilled engineer to work on high-visibility projects, collaborating with...

  • Desktop Support Engineer

    6 days ago

    Devon, United Kingdom Hays Talent Solutions Full time

    Desktop Support Engineer (Security Cleared) Location: Plymouth3 months rolling contractThe successful candidate must hold a current SC clearance.A leading provider of IT services and solutions is currently looking for a Senior Desktop Support Engineer to join their expanding team at their prestigious offices in Plymouth.The client site is a Security Cleared...

  • Pearson Whiffin

    3 weeks ago

    East Malling, United Kingdom Pearson Whiffin - Business Support Full time

    Multi-Skilled Maintenance Engineer £36k - £45k inc shift allowance + bonus + benefits including healthcare + 25 days holiday Tonbridge Rotating shifts 6am-2pm / 2pm 10pm Are you a Maintenance Engineer with an Electrical bias and relevant Electrical qualifications and experience in Manufacturing/Engineering factory environments?Our client is a top UK...

  • Pearson Whiffin

    2 weeks ago

    East Malling, United Kingdom Pearson Whiffin - Business Support Full time

    Multi-Skilled Maintenance Engineer The information below covers the role requirements, expected candidate experience, and accompanying qualifications.£36k - £45k inc shift allowance + bonus + benefits including healthcare + 25 days holiday Tonbridge Rotating shifts 6am-2pm / 2pm 10pm Are you a Maintenance Engineer with an Electrical bias and relevant...

  • Technology Support Manager

    3 days ago

    North East, United Kingdom City IT Full time

    About City IT:City IT is a pioneering organisation dedicated to harnessing technology to propel business forward. We deliver top-tier IT services to businesses globally, empowering them to achieve unparalleled success.We are now seeking a seasoned Systems Engineer to form part of our infrastructure team. This individual will contribute significantly to...

  • Apprentice Support Engineer

    3 weeks ago

    Plymouth, Devon, United Kingdom JAM Recruitment Ltd Full time

    Would you like to join an international defence company to support their clients by improving the capability, reliability and availability of their most critical assets? Due to continued investment, this global business is currently looking for a Buildings Support Engineer to join their existing team in Devonport (hybrid working) on a 6 month contract. ...

  • Engineer

    4 weeks ago

    Witney, South East, United Kingdom Meridian Business Support Full time

    WitneyHave you got the right qualifications and skills for this job Find out below, and hit apply to be considered.Engineer£24,000 plus overtime (time and a half)We are delighted to be looking for an Engineer to join a client of ours based in Witney. They are looking for a motivated and committed person who would like to learn new skills as an Engineer in a...

  • Data Engineer for Cloud Infrastructure

    5 days ago

    North East, United Kingdom City IT Full time

    Job Title: Data Engineer for Cloud InfrastructureWe are seeking an experienced Data Engineer to join our Business Intelligence & Analytics Team in Durham. As a key member of the team, you will be responsible for designing and implementing cloud-based data solutions that drive business growth.The successful candidate will have prior experience working with...

  • IT Support Engineer

    4 weeks ago

    Ivybridge, Devon, United Kingdom Parkside Recruitment Full time €40,000

    IT Support Engineer Location: Ivybridge, Devon Working Style: On-site / Permanent Salary: Up to £40,000 (DOE) Join Our Team: As a 2nd Line Support Engineer, you will deliver advanced technical support by resolving complex IT issues escalated from the 1st line team. This includes troubleshooting hardware, software, and network problems to ensure the...

  • IT Support Engineer

    4 weeks ago

    Ivybridge, Devon, United Kingdom Parkside Recruitment Full time €40,000

    IT Support Engineer Location: Ivybridge, Devon Working Style: On-site / Permanent Salary: Up to £40,000 (DOE) Join Our Team: As a 2nd Line Support Engineer, you will deliver advanced technical support by resolving complex IT issues escalated from the 1st line team. This includes troubleshooting hardware, software, and network problems to ensure the...

  • Engineering Clerk

    6 months ago

    East London, United Kingdom Premier Work Support Full time

    An exciting opportunity has arisen for a Permananet **Engineering Clerk** to join their team. Reporting to the engineering manager, you will be responsible for the effective administration of all records relating to the engineering department in the garage. This will include maintaining computer and paper records relating to the maintenance of the...

  • Infrastructure and Security Engineer

    4 weeks ago

    South East, United Kingdom Spectrum IT Recruitment Full time

    We are seeking a highly skilled Infrastructure and Security Engineer to oversee the installation, monitoring, maintenance, and support teams in the business. You will manage the hardware, software, and cloud systems in accordance with established change control procedures. Additionally, you will play a key role in delivering technical projects, upgrades, and...

  • IT Senior Support Engineer

    3 weeks ago

    Paignton, Devon, United Kingdom Ventula Consulting Full time €46,000

    Leading communications client now requires a Technical Support Engineer to aid the development of their innovative GNSS Technology. This role will diagnose/resolve issues related to our client’s satellite navigation and test simulation systems. The position will be customer facing, providing guidance and advice to customers and collaborating with the...

  • IT Senior Support Engineer

    3 weeks ago

    Paignton, Devon, United Kingdom Ventula Consulting Full time €46,000

    Leading communications client now requires a Technical Support Engineer to aid the development of their innovative GNSS Technology. This role will diagnose/resolve issues related to our client’s satellite navigation and test simulation systems. The position will be customer facing, providing guidance and advice to customers and collaborating with the...

  • IT Support Engineer

    3 days ago

    Devon, United Kingdom Hays Full time

    Your new role In this role, you will provide 1st and 2nd Line Support for any computer-related issues, including printers, emails, telephones, device management, and network access issues. You will provide IT support to all users, ensuring high levels of customer satisfaction and resolving incidents and service requests within agreed SLAs. Your...