IT Support Engineer

1 week ago


Harlow District, United Kingdom New Era Fuels Ltd. Full time

Reports to - IT Manager

Department - IT

Location - Harlow, Essex

What’s this role about?

As a 2nd line support engineer, you will be responsible for the management, maintenance and performance of internal IT systems. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your team to provide market leading user technical support.

This role will involve being on-site from the Harlow office and visiting various depots if and when required.

You will be supported by a wider team across including a MSP (managed service provider) and CTO.

What will I get up to day to day?

You will be responsible for delivering technical support services to our internal staff, while escalating issues requiring more senior resource to a suitable engineer/external parties.

Your everyday focus will include:

Every day is exciting, the normal daily tasks will include:

  • Resolving user related tech issues.
  • Ensuring there are no performance issues on the servers.
  • Responding to internal support tickets.
  • Ensuring documentation is kept up-to-date.
  • Liaising with IT leaders and wider team to support projects

Troubleshooting a range of technical issues experienced by our staff and clients, including the following technologies:



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