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Events Executive

3 months ago

Brighton and Hove, United Kingdom Black Rock Restaurants Full time

BLACK ROCK RESTAURANT GROUP - ASSISITING
WITH ALL RESTAURANTS



The EVENTS EXECUTIVE is
responsible for the day to day operations of the events across the Black Rock Restaurant Group. The group currently consists of The Coal Shed, Burnt Orange, The Salt Room and Tutto. There
is a primary focus on converting enquiries into successful bookings, and
hitting event budget targets. You will ensure there is an effective response to
all event enquiries, excellent communication with restaurants and exceptional
guest service throughout.

We're looking for a personable, pro active person to join our team at the Support Centre on a 40 hour a week fixed term contract. Full details will be discussed at interview stage. 



Key
responsibilities:



Event
bookings and conversion




  • Manage
    internal booking system to a high level. Oversee day-to-day operations as well as
    looking ahead at future event and restaurant bookings.
  • Ensure
    the phones and emails are always answered. 
  • Manage Tripleseat by converting leads efficiently. 
  • Go back to clients in a timely manner. 
  • Report to the restaurants and Marketing department when required. 


Reporting,
management and team leadership




  • Report when needed to the events team, General Manager and Head Chefs across the restaurant group.
  • Handle
    all guest encounters and enquiries with a professional and friendly
    approach.


Communication
and booking systems




  • Manage
    the booking system, efficiently booking in events and groups.
  • Have
    great communication with clients and guests throughout the event process.
    The process will be inputting the lead, sending a proposal, booking the
    event, and inputting food and final information.
  • Where
    possible greet the event booker and ensure the event is executed to
    perfection on the day.
  • Report
    to the senior events manager for any reporting as well as any issues that arise throughout the event.