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CRM Executive

2 months ago

Buckinghamshire, United Kingdom Virgin Experience Days Full time

We're looking for a Digital Marketing Executive eCRM to join our Marketing team at Virgin Experience Days. 

The Marketing team bring our experiences to life We’re committed to exceeding current and prospective customer needs through integrated brand communications and performance strategies. We own the customer journey, delivering best-in-class creative campaigns to showcase our experiences. Never complacent, we’re always looking for ways to do things better as we raise the profile of the business and category.

Why we want you


We’re looking for someone who has a passion for Digital Marketing and wants to broaden their overall knowledge. This newly-created role sits across the UK and USA, and together with the Digital Marketing Manager eCRM you'll be instrumental in assisting with the creation of best-in-class email communication for both markets.

This role is a great first step into the world of digital marketing and would suit a bright and ambitious person who is flexible, adaptable and shows willingness to learn. If you thrive within fast paced environments and enjoy no two days being the same, this is the role for you.

This is a full time (37.5 hours per week, Monday-Friday), permanent role working from our Bourne End office (Buckinghamshire, SL8 5YS). We offer hybrid working to support your work-life balance, and as this role will be covering both UK and USA markets we ask for flexibility with your working hours. 


We need you to help us:

  • Assist in the creation of emails on our ESP platforms across the UK and US markets
  • Working closely with the Ecommerce team to understand the seasonal trends and build out the email calendars
  • Support other areas of the marketing team (affiliate marketing, paid social, PPC) where required on reporting, campaign analytics and other ad hoc tasks
  • Work alongside the Digital Marketing Manager eCRM to build out weekly and monthly reports to showcase the success of email marketing
  • Be creative, take ideas from conception to reality working with stakeholders across the wider marketing team including copywriters, digital designers and so on 
What you'll need:

  • Be comfortable working autonomously and in a team environment
  • Be proactive and innovative in your approach
  • Have a good understanding of analytics and how best to present back your findings (experience with Google Analytics preferred but not required)
  • Proficient with Powerpoint and Excel
  • You are happy working to a tight schedule, in a fast-paced environment
  • It goes without saying, but you're also exceptionally organised
What's in it for you?

  • Work from our modern offices based in Bourne End, Buckinghamshire (SL8 5YS)
  • Free breakfast in the office (cereal, toast, spreads, fresh fruit, coffee, tea)
  • Make use of our hybrid working policy (3 days office based, 2 days remote)
  • Enjoy Flexitime, working core hours of 7.5 hours per day with one hour for lunch; flexible starting and finishing times
  • Access to an award winning employee assistance programme to support your health and wellbeing
  • Generous health cash plan
  • £150 to spend each year on our experiences, for you to enjoy our products yourself
  • Access to our discounts scheme within the Virgin Group (Virgin Family Membership)
  • Share extraordinary experiences with your friends and family with a discount