Training Administrator

1 month ago

Cheshire, United Kingdom TCC Limited Full time

An opportunity is available at an award-winning training and consultancy provider based in Sandbach, Cheshire. We are a small, friendly team seeking an exceptionally organised Training Coordinator / Administrator with a strong team spirit. You should have excellent written and verbal communication skills and frequently show initiative and creativity. We have the ambition to grow, so you should be supportive of change and comfortable seeking opportunities to improve the way you work.

 

The role is available part-time up to full-time, between 25 and 37.5 hours per week, with a flexible working pattern and the option of office-based, hybrid, or remote working.

 

What We Do

 

Since 1981, we have provided industry-leading training events, coaching and consultancy for businesses of all sizes and types. We are proud to have helped organisations such as the NHS, HSBC and the BBC to become more effective through better project management and business analysis approaches. We run a comprehensive UK public schedule of training as well as provide private events nationally and internationally.

 

What You'll Be Doing

 

You will be responsible for managing the logistics and administration of our everyday work.  This includes ensuring that all face-to-face and online events run smoothly, delegates are kept informed and supported, and that we have the right venues, trainers and coaches to deliver industry-leading training and consultancy.

 

Your responsibilities will include:

  • Processing bookings and managing course registrations.
  • Providing customer support for event-related enquiries.
  • Providing first-line telephone cover as required.
  • Providing first-line live-chat handling.
  • Sending pre-course information to delegates and trainers.
  • Ordering, preparing and shipping training materials.
  • Updating training materials.
  • Exam administration, including notifying candidates of results.
  • Scheduling and coordinating all UK events.
  • Managing and communicating with venues and trainers.
  • Arranging travel and accommodation.
  • Onboarding new trainers.
  • Maintaining stock of course and office supplies.
  • Handling office deliveries (inbound/outbound).
  • General office administrator duties and ad-hoc tasks.

 

We can offer:

  • Positive and enjoyable working environment.
  • Ambitious and forward-thinking company.
  • Opportunities to attend professional training from our portfolio.
  • Flexible working pattern including remote and hybrid working.
  • Competitive salary.
  • Generous and flexible annual leave policy.

 

We would like you to have:

  • Strong organisation and administrative skills with high attention to detail.
  • Excellent written/verbal communication skills.
  • Friendly telephone manner and a passion for customer service.
  • IT Skills including Microsoft Word, Excel, PowerPoint, Outlook and web-based systems.
  • A positive attitude and openness to change in the business.
  • Experience within an office environment is desirable, but a strong willingness to learn and develop is paramount.
  • We are happy to consider applicants from a wide range of previous roles, with appropriate transferrable skills. This position contains aspects from roles such as: Training Coordinator; Training Administrator; Office Administrator; Meeting and Event Coordinator; Meeting and Events Manager.

 

Qualifications required:

  • Minimum A-level or equivalent (subjects that require good written skills, administration, or technical knowledge are desirable).
  • A degree-level education is valued and we are happy to consider new graduates, especially those keen to build a career in the training industry.

 

Hours, Salary and Benefits

 

The role is available part-time up to full-time, between 25 and 37.5 hours. This would be Monday-Friday with a flexible working pattern available, but the hours requested must include 14:30 – 17:00 each day. Please let us know of any preferences within your application.

 

The salary is £24,000 WTE (whole-time equivalent), with the opportunity to attend training from our portfolio. We offer 25 days of annual leave, plus bank holidays.

 

Location

 

Our team works flexibly, both from home and from the office in Sandbach. We can discuss a balance that works for you, including office-based, hybrid and remote.  You should be able to commute to the office for meetings and team-working days, as required (currently once or twice per month).

 

How To Apply

 

Use the Apply Now button to submit your application. Please use the Headline field to enter your current job title and the Cover Letter field to add a cover letter for your application. If you would prefer to submit your cover letter as a file, please include this in the same document as your uploaded CV, entering a note to this effect in the Cover Letter field.

 

If you have any questions before applying, you can contact TCC at: careers@tcc-net.com.

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