Food and Beverage Operations Manager

Job Title: Operations Manager – Food and Beverage

Department: Food and Beverage

Reporting To: Resort and Deputy Resort Managers

Primary Job Purpose:

An exciting opportunity has arisen within the senior resort team for an Operations Manager to lead all food and beverage departments across the resort.  The successful applicant will assist in smooth running of all food and beverage areas at the resort whilst maintaining positive financial returns.  This will be driven by ensuring all working methods are constantly reviewed so that best practice is achieved in order to provide our guests with the best possible experience.

About The Role

Job Title:

Operations Manager – Food and Beverage

Department:

Food and Beverage

Reporting To:

Resort and Deputy Resort Managers

Primary Job Purpose:

An exciting opportunity has arisen within the senior resort team for an Operations Manager to lead all food and beverage departments across the resort.  The successful applicant will assist in smooth running of all food and beverage areas at the resort whilst maintaining positive financial returns.  This will be driven by ensuring all working methods are constantly reviewed so that best practice is achieved in order to provide our guests with the best possible experience.

Roles and Responsibilities:

• Work closely with the Manager to ensure stock is replenished and kept to current levels and that stock control procedures are followed.

• Recruit, maintain and develop a strong team across all food and beverage areas at the resort.

• Champion a training culture within the team that maintains knowledge and skills within the team and encourages and nurtures talent for succession planning.

• Drive quality and value that ensures a great guest experience, by being obsessed with high standards and hospitality

• Constantly review the product range to ensure quality standards are maintained

• Ensure strict compliance with all relevant Health and Safety legislation and requirements

• Ensure that the industry standard is maintained with regard to safety and hygiene.

• Collate and disseminate food safety alerts to all relevant areas.

• Responsible for maintaining and helping to enforce agreed brand standards, by conducting monthly audits.

• Plan and review rota costs and ensure staffing levels are at the appropriate levels to drive conversion and meet benchmark hours whilst delivering exceptional service.

• Meet and manage all budgets for your areas.

• Be the department representative for events.

• Form strong relationships with fellow HODs

• Monitor progress on the delivery of the strategy operationally and also through the P&L.

• Work closely with external contractors and suppliers to ensure deliveries are completed within agreed timeframes.

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

Keys Skills:

• Experience working within a quality Food and Beverage operation

• Organised with strong communication skills

• Strong leaderships skills and qualities

• Good understanding of F&B business operations, results driven and able to deliver brand standards

• Pasion for delivering excellent service

All staff Key Performance Measures 

Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.

• To focus on the guest experience at all times and continually strive to delight time after time

• To see each guest as part of a long-term relationship not a onetime event

• To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.

• To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with

• To encourage our team to contribute to excellent working conditions for all

• To gain a reputation for delivering financial performance and being consumed and enthralled about business. 

Benefits

LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:

• Discounts across the resort, including family and friends

• Free onsite parking

• Progression and career development opportunities.

• Pension Scheme

• Free staff meals

• Free gym membership

• Access to wellness programmes

• Share of Resort’s service charges on monthly basis

• Extra days holiday after 2 years

Skills required

• High standards of presentation and organisation 

• Great attention to detail

• Excellent written and verbal communication skills

• Efficient and confident with speaking at meetings.

• Highly analytical with ability to understand peaks and troughs of industry

• Ability to work within a budget

• Ability to create efficient staff rotas

• Flexible approach to work

• Multi-tasking and time-management skills, with the ability to prioritize tasks.

• Ability to read, create and present revenue reports

Attitude

• Confident and respectful

• Friendly and informative

• Passionate about Customer Service

• High standard of personal appearance

• Positive can-do attitude

• Conscientious

• Approachable and supportive

Skills Needed

About The Company

About Us

Langstone Quays Resort sits on the beautiful and historic Chichester harbour, on the northern tip of Hayling Island in the heart of the Hampshire coastline.

Langstone Quays has been lovingly and thoughtfully refurbished, creating a unique blend of amazing experiences throughout across unrivalled hotel, restaurant, leisure, meeting and event spaces

Lion Quays Resort sits on the beautiful and historic Oswestry waterways, on the banks of the Llangollen Canal in the heart of the Shropshire countryside.

Lion Quays has been lovingly and painstakingly built from the ground up, creating a unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.

Ufford Park Resort is nestled in the beautiful and historic parkland, on the heritage Suffolk Coast

Ufford Park boasts elegant and modern accommodation, an award winning golf course, Suffolk’s only two-tiered driving range and new spa and club A unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.

Company Culture

Why LQ Resorts ?

Our Company

LQ is a family run, collection of quality destination led Hotel Resorts.

Its family ethos, values and vision are well known to those who choose to spend their quality time with us.

LQ Resorts work incredibly hard to put the guest experience at the heart of all it does and to develop long term relationships with our guests and never seeing them as a one- time event.

A passion for hospitality is supported by the obsession with developing the very best services and facilities for our guests, delivered by an enthusiastic, enthralled team within an open, honest and supportive culture, working together to create excellence.

Our Values

• To see each guest as part of a long-term relationship, not just a onetime event To focus on the guest experience at all times and continually strive to delight time after time

• To create a team that is enthusiastic, consistent and committed in a workplace that encourages an open, honest supportive culture, by working together to create excellence.

• To create an organise with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with.

• To encourage our team to contribute to excellent working conditions

Our Employees

Are a vital part of LQ Resorts .

• Supporting our team’s physical and mental health Providing free gym membership

• Delivering employee recognition programmes to reward hard work and effort.

• Creating an environment that supports the development of skills, knowledge, qualifications and career progression

• Discounts across all Resorts, to encourage leisure time

Desired Criteria

• Experience of using Res-Diary; Ez-runner; Rezlinx;
• Experience of coaching and mentoring
• Knowledge of Fourth Hospitality System
• Willingness to undertake further training.
• Microsoft Suite Intermediate level
• Coaching and Mentoring

Required Criteria

• GCSE English grade C /4 or above
• GCSE Maths grade C/4 or above
• Microsoft Suite beginner level
• Experience working in hospitality
• Experience of reviewing and changing working methods for best practice.am Knowledge of correct and effective recruitment practices
• Customer-service experience, including effective complaint handling
• Experience of working in public relations, preferably in the hospitality or travel industries
• Experience of managing a team
• Knowledge of correct and effective recruitment practices

Closing DateTuesday 10th December, 2024