Out of Hours Care Navigator

2 months ago

York, United Kingdom Nimbuscare Ltd Full time

Job summary

This is an exciting opportunity to join theNimbuscare team in the role of Care Navigator, to support the Nimbuscare teamin the delivery of our new Urgent Care / Out of Hours contract.

You will support the smooth and efficient running ofthe GP Out of Hours service, in providing operational shift support to ourclinical teams working in our centres face to face or remotely as part of ourClinical Assessment Service (CAS).

You will liaise with Healthcare Professionals,patients, and other colleagues to ensure a timely and high standard of care isdelivered.

You will make and receive telephone calls and willwork in line with Standard Operating Procedures.

This role contributes to the effective running ofthe GP Out of Hours service across multiple locations (York, Scarborough,Malton, Whitby and Selby)

Main duties of the job

Toactively manage the patient queue in SystmOne to ensure optimum servicedelivery to patients referred from NHS 111

Toaction calls received from Healthcare Professionals

Tosupport the clinical team with onward referrals where appropriate

Toco-ordinate patients who need to be seen F2F and where appropriate home visits

Toprocess routine primary care referrals

Tosupport the Operational Services Team with routine workload bookingpatients into clinics for other contracts / services

Anyother duties and directed by the Senior Care Navigator / Urgent Care ServiceLead

About us

Nimbuscareis a not-for-profit organisation that aims to be a collaborative and agileprovider that cares for its people and patients. Nimbuscare is based in Yorkand is owned by all the practices in the city, however we deliver services overa wider footprint.

Whoare we

Wedeliver Urgent Care services in collaboration with the hospital and GP practicesin York, Scarborough, Whitby, Malton and Selby. We also provide community-basedfrailty care, which focuses on treating people in the community where we can.We also aim to shift services into the community where possible, for exampleour community diagnostic centres run in partnership with the Acute Trust.

We arecommitted to contributing towards a better NHS based on equity, fairness,innovation, collaboration and quality.

We arepart of the system, and we are here to stay.

Nimbuscareis committed to improving the diversity of its workforce to better reflect thecommunities we serve. We welcome applications from everyone and work to promotean inclusive supportive culture that values and celebrates our differences.

As aDisability Confident Committed employer disabled applicants who meet theessential criteria for this job are guaranteed an interview.

Pleasenote Nimbuscare does not hold a license to sponsor any visa applications and weare unable to provide any advice about visas

Job description

Job responsibilities

Salary

£ per hour

Tenure

Permanent

Available Hours

Monday,Tuesday, Wednesday & Thursday 18:00-23:00,

Saturday08:00-16:00

Sunday08:00-16:00

Location:

Acomb Garth Community Care Centre, York, YO24 4LJ

JobSummary:

This is an exciting opportunity to join theNimbuscare team in the role of Care Navigator, to support the Nimbuscare teamin the delivery of our new Urgent Care / Out of Hours contract.

You will support the smooth and efficient running ofthe GP Out of Hours service, in providing operational shift support to ourclinical teams working in our centres face to face or remotely as part of ourClinical Assessment Service (CAS).

You will liaise with Healthcare Professionals,patients, and other colleagues to ensure a timely and high standard of care isdelivered.

You will make and receive telephone calls and willwork in line with Standard Operating Procedures.

This role contributes to the effective running ofthe GP Out of Hours service across multiple locations (York, Scarborough,Malton, Whitby and Selby)

MainDuties and Responsibilities:

Toactively manage the patient queue in SystmOne to ensure optimum servicedelivery to patients referred from NHS 111 Toaction calls received from Healthcare Professionals Tosupport the clinical team with onward referrals where appropriate Toco-ordinate patients who need to be seen F2F and where appropriate home visits Toprocess routine primary care referrals Tosupport the Operational Services Team with routine workload bookingpatients into clinics for other contracts / services

Anyother duties and directed by the Senior Care Navigator / Urgent Care ServiceLead

Person Specification

Experience

Essential

Competent in using Microsoft Office Good written and verbal communication Able to work well under pressure Able to work as part of a team Able to use own initiative Be self-motivated Able to listen and empathise Hard working and willing Flexible and adaptable, able to work according to changing need Commitment to professional / personal development

Qualifications

Essential

Minimum level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above) Experience in working with SystmOne Ability to work to high standards of accuracy Excellent attention to detail Good numeracy, administrative and organisational skills Excellent customer service skills Excellent telephony skills Understand and observe strict confidentiality

Desirable

Experience of working within the NHS or general practice Experience in processing referrals and use of Gateway

Other

Essential

Ability to travel across various sites when required.

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