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Healthcare Navigator and Care Coordinator
2 months ago
Job Summary:
We are seeking a skilled and compassionate Digital and Care Continuity Coordinator to join our team at NHS Jobs. As a key member of our organization, you will play a vital role in ensuring seamless care coordination for our patients.
Main Responsibilities:
- Coordinating Care: Provide expert navigation and support to patients through the healthcare system, ensuring they receive the necessary care and services.
- Outbound Calls and Communication: Conduct outbound calls to patients who require additional support, providing clear information and guidance to facilitate their care journey.
- Appointment Scheduling: Book patient appointments with healthcare professionals across our organization, ensuring timely and efficient access to care.
- Data Collection and Reporting: Gather and document data on patient cohorts, supporting the development of data-driven insights for our digital team lead.
- Collaboration and Improvement: Work closely with our wider teams to continually enhance and refine our non-digital care coordination offer, ensuring it meets the evolving needs of our patients.
Requirements:
- Excellent Communication Skills: Ability to effectively communicate with patients, healthcare professionals, and internal stakeholders.
- Strong Organizational Skills: Proven ability to prioritize tasks, manage multiple projects, and meet deadlines.
- Compassion and Empathy: Demonstrated ability to provide empathetic and patient-centered care, understanding the unique needs and challenges of our patients.
What We Offer:
- Competitive Salary and Benefits: A comprehensive compensation package, including salary, benefits, and opportunities for professional growth.
- Collaborative Work Environment: A dynamic and supportive team culture, fostering collaboration and innovation.
- Professional Development: Opportunities for training, development, and career advancement within our organization.