Patient Care Navigator

7 months ago


York, United Kingdom Priory Medical Group Full time

**Patient Care Navigator**

**Patient Care Navigator (PCN) - "What is that?" you ask**

You may know us as Doctor's Receptionists. However things have changed and contrary to what people may think we don't just say "take a seat" nor do we have the power to decide who gets an appointment and who doesn't.

We play a vital role in assisting patients to access healthcare at PMG. From answering queries at the front desk, to helping patients with prescription requests, to communicating with other teams on behalf of our patients, as well as the day-to-day admin responsibilities we undertake; we are an essential part of primary care and help our PMG patients access the help they need.

**Priory Medical Group (PMG) is an award winning large multi-site training practice based in the beautiful city of York. Our team is made up of a highly-skilled, experienced and varied work force doing their very best for our patients.**

Here at PMG are looking for people with:

- Excellent communications and customer service skills,
- Attention to detail
- IT literate
- Ability to be discreet/ respect patient confidentiality
- Previous experience in a similar role is desirable but NOT essential.

**Hours : 15 to 20.5 hours per week with 3 different working patterns**:
**1) 15 hour Pattern**

**Tuesday 07:45-13:00, Wednesday 07:45-13:00, Friday 13:00-18:00**

**2) 20 Hour Pattern**

**Monday 13:00-18:00, Tuesday 13:00-18:00, Wednesday 13:00-18:00, Friday 13:00-18:00**

**3) 20.5 Hour Pattern**

**Monday 15:00-20:15, Tuesday 15:00-20:15, Wednesday 13:00-18:00, Friday 13:00-18:00**

**Location**:
**Heworth Green Surgery, 45 Heworth Green, Heworth, York, YO31 7SX +**

**Victoria Way Surgery, 2 Victoria Way, Huntington, York, YO32 9GE**

You could help make a real difference to people's lives.

**Health. Care. Together.**

**Job Types**: Part-time, Permanent

Pay: £11.44 per hour

Expected hours: 15 - 20.5 per week

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Free parking
- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday
- Overtime

Work Location: In person


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