Customer Service Team Administrator

4 weeks ago

Preston, United Kingdom BES Group Full time

The BES Group are the leading end to end solution provider in the Testing, Inspection, Certification and Compliance sector. Our team of experts cover an extensive range of engineering services.

We’ve gone from strength to strength over recent years, welcoming the very best risk management businesses to our Group. As a result, we’ve grown both our team of experts and our suite of solutions in line with our customer’s needs. We’re private equity backed, which means we have the flexibility and support to move quickly and grow faster than any other company in our industry. We’re innovative and forward thinking and have the awards to prove it, but most of all we’re focused on helping make sure our customers leave nothing to chance.

Our Electrical division head office is based in Preston, and is the first-choice trusted partner when it comes to electrical testing. Our services are delivered by the very best engineers who use their technical expertise and experience to help keep UK businesses and the public safe and compliant. Due to continued business growth, we are delighted to be recruiting for a Customer Service Team Administrator to join our brilliant Customer & Operations team.

This is an excellent opportunity to continue your customer service career and become part of fast-moving business, embracing a period of exciting growth.

What are we looking for?

We’ve really set the benchmark high with our people and our brilliant Customer & Operations Team are no exception. We put our people and our customers above everything else across the Group and that will never change. If that sounds like something you can get onboard with, then you might be the perfect fit

You’ll offer previous experience in a customer service or administration role; either face to face or over the phone and will also communicate confidently and effectively as you will be working closely with our customers and a variety of amazing people from across our business.

What will I be doing?

No two days are the same at BES Group. As a Customer Service Team Administrator reporting to the Head of Customer Service & Operations – Electrical division, you will be a key member of our customer service team. You’ll be working in a busy department within the business and our customers and Commercial Managers will count on you to complete their administrative tasks and keep them updated. By doing this, you will help us deliver the highest quality service. On time. Whatever the assignment. Some of your key responsibilities will include:

Supporting the Commercial Managers Completing Client updates Updating client portals, maintaining accuracy Dealing with customer queries through to resolution Reviewing and processing data relating to customer accounts Following agreed processes and procedures to ensure service standards are consistently achieved Using your fantastic problem-solving skills to ensure that we are as efficient as we can be Supporting the team with any additional administrative duties as required

What makes The BES Group a great place to work?   

Our people and our customers come before everything else. Knowing we always do the best job we can with absolutely no compromise means everything to us. The Customer & Operations team love what they do, they really make a difference that gets noticed every single day.

If you work for us, you will get the below and so much more:

Salary of £23,400 Discretionary bonus and yearly salary review Contributory pension Inspiring and vibrant working environment in our Preston office Electric vehicle salary sacrifice car scheme Development opportunities across the business Early finish Fridays Access to lots of discounts and benefits via our company benefits portal including; retail, fitness, holiday and cinema discounts The support of a superb employee assistance programme Opportunities to attend volunteer days Company contribution to charity fundraising you participate in; we want to support charities you are passionate about Employee Suggestion programme; because we value input from everyone in the BES Group

What experience do I need?

Our team consists of the best Customer Service team members, we should know, we trained them You don’t need heaps of experience, just the right attitude, aptitude and appetite for what we do; Keeping Britain Safe. You’ll also:

Offer previous experience in a customer service or administration role; either face to face or over the phone Good IT skills and the ability to use online systems and Microsoft Office applications confidently Experience using CRM systems is an advantage (but not essential) Have lots of enthusiasm to deliver a refreshing customer experience, every time Excellent communication skills with the ability to build strong internal and external relationships Strong organisation skills with the ability to multi-task and prioritise workloads under pressure to meet deadlines An aptitude for systems and processes and ability to learn swiftly Have excellent attention to detail and a methodical approach to working Self-motivated, proactive and driven to deliver The ability to work independently and as part of a team Do what you say you will do; Talk to anyone in our team from engineers to our back office team and we’re always open and honest Be reliable; There’s something about being dependable that we all think matters

To apply for this role, simply click “Apply.” We ask for some basic contact information and a CV or your LinkedIn profile, it’s that easy Please keep in mind, successful candidates will be required to complete the relevant background checks as part of the recruitment process. 

We want to inspire everyone to see how important safety is and we expect the same from our people. And if you’re on the same page as us about that and you’ve got the right skills, experience, and attitude, you’ll fit right in. Simple. We’re all about diversity and inclusion and that means we want our people to be themselves. We’re delighted to be an equal opportunities employer and that will never change

BES Group, Your Safety, Our Focus.

  • Case Administrator

    1 month ago

    Preston, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 346378**Salary**: - £20,126 - £24,225- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 2 National**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Full-time**Number of jobs available**: - 1Contents Location About...

  • Team Administrator

    1 month ago

    Preston, United Kingdom Lancashire & South Cumbria NHS Foundation Trust Full time

    Do you have excellent typing skills, administration and communication skills? Are you approachable and a team player? Do you have experience of Microsoft Office packages? An exciting opportunity has arisen for a highly motivated individual to join ouradministration teams for a 12 month secondment. The secondment is advertised at 22.5 hours perweek. The post...

  • Office Administrator

    1 day ago

    Preston, United Kingdom Fylde Office Service Bureau Full time

    We are urgently recruiting for an experienced Office Administrator to join our client's team, one of the world's leading manufacturers. The Office Administrator will be responsible for supporting the Sales Team and also supporting the PA to the Directors, so an exciting and varied role. This is a full time permanent position working from their PR4...

  • Office Administrator

    1 day ago

    Preston, United Kingdom Fylde Office Service Bureau Full time

    We are urgently recruiting for an experienced Office Administrator to join our client's team, one of the world's leading manufacturers. The Office Administrator will be responsible for supporting the Sales Team and also supporting the PA to the Directors, so an exciting and varied role. This is a full time permanent position working from their PR4...

  • Office Administrator

    20 hours ago

    Preston, United Kingdom Fylde Office Service Bureau Full time

    We are urgently recruiting for an experienced Office Administrator to join our client's team, one of the world's leading manufacturers. The Office Administrator will be responsible for supporting the Sales Team and also supporting the PA to the Directors, so an exciting and varied role. This is a full time permanent position working from their PR4...

  • Administrator

    4 weeks ago

    Preston, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 290693**Salary**: - £24,067 - £25,342**Job grade**: - Administrative Officer- HMPPS Band 3**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Full-time**Number of jobs available**: - 2Contents Location About the job **Benefits**: Things you need to...

  • Employee Services Administrator

    4 weeks ago

    Preston, United Kingdom Lancashire Teaching Hospitals Full time

    Job overview Do you enjoy delivering a high quality customer service to people, are you enthusiastic and proactive? If Yes this role could be fore you! We are looking for a proactive and enthusiastic administrator to to join our Employee Services Department. In this role, you will be responsible for providing excellent customer service to our NHS...

  • Estates Administrator

    1 month ago

    Preston, United Kingdom North West Ambulance Service NHS Trust Full time

    Job overview The North West Ambulance Service is looking for an Administrator to join them as the main point of contact for the Estates Team.This role is a great opportunity for an enthusiastic team player who has a track record of delivering excellent customer service.Applicants will need to be able to work in a fast paced environment, able to show...

  • Estates Administrator

    1 month ago

    Preston, United Kingdom North West Ambulance Service NHS Trust Full time

    Job summary The North West Ambulance Service is looking for an Administrator to join them as the main point of contact for the Estates Team. This role is a great opportunity for an enthusiastic team player who has a track record of delivering excellent customer service. Applicants will need to be able to work in a fast paced environment, able to...

  • Customer Service Advisor

    1 month ago

    Preston, United Kingdom Homes for Students Full time

    Homes for Students is one of the UK’s leading providers of student accommodation. We take pride in the fact that many of our student residents chose to return to us year after year and recommend us to their friends. Our people are an essential part of the service we deliver. All our team members are expected to deliver exceptional customer service to our...

  • Administrator - Business Services - Blackburn

    1 month ago

    Preston, United Kingdom Children and Family Court Advisory and Support Service Full time

    **Details**: **Reference number**: - 272018**Salary**: - £19,584 - £22,239**Job grade**: - Administrative Officer**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Full-time**Number of jobs available**: - 1Contents Location About the job **Benefits**: Things you need to know Location -...

  • Representative Customer Services

    1 month ago

    Preston, United Kingdom Sibelco Australia Full time

    Representative Customer Services Sibelco is a global material solutions company. We mine, process and sell industrial minerals at locations worldwide, focused primarily on silica, clays, feldspathics and olivine. We are also leaders in glass recycling. The Sibelco Group operates over 110 production sites in 31 countries, with a team of over 5,000 people. -...

  • Customer Service Advisor

    1 month ago

    Preston, United Kingdom Adecco UK Full time

    **CUSTOMER SERVICE ADMINISTRATOR/ADVISOR** **FULWOOD** **£22500** Mon-Thur 8.30am-4.45pm Fri 8.30am-3.30pm Office based or Hybrid working however during someone's training / probation period they'd need to be on site full time This is a wonderful opportunity to join a business with over 20 years industry expertise. You will join a small and efficient...

  • Customer Service Advisor

    4 weeks ago

    Preston, United Kingdom Adecco Full time

    **CUSTOMER SERVICE ADMINISTRATOR/ADVISOR** **FULWOOD** **£22500** Mon-Thur 8.30am-4.45pm Fri 8.30am-3.30pm Office based or Hybrid working however during someone's training / probation period they'd need to be on site full time This is a wonderful opportunity to join a business with over 20 years industry expertise. You will join a small and efficient...

  • Representative Customer Service

    1 month ago

    Preston, United Kingdom Sibelco Australia Full time

    Representative Customer Service Sibelco is a global material solutions company. We mine, process and sell industrial minerals at locations worldwide, focused primarily on silica, clays, feldspathics and olivine. We are also leaders in glass recycling. The Sibelco Group operates over 110 production sites in 31 countries, with a team of over 5,000 people. -...

  • Customer Service Advisor

    1 month ago

    East Preston, United Kingdom BRELLIS RECRUITMENT LIMITED Full time

    Sales Administratorrequired for a manufacturing business in East Preston. You will have a key role in supporting and managing the customer expectations from start to finish Mon - Fri 8.30 - 5 Working alongside supply chain, processing orders, monitoring, organising delivery, taking payment and resolving issues. MAIN DUTIES of Sales Administrator -...

  • Estates Administrator

    1 month ago

    Preston, United Kingdom North West Ambulance Service NHS Trust Full time

    The North West Ambulance Service is looking for an Administrator to join them as the main point of contact for the Estates Team. This role is a great opportunity for an enthusiastic team player who has a track record of delivering excellent customer service. The post holder will primarily deliver a professional and proactive helpdesk service to the Trust...

  • Customer Service Administrator

    2 hours ago

    Preston, United Kingdom The Garden and Home Trading Company Ltd Full time

    **Job Location** **Millennium Road, Preston, PR2 5BL** **Job Type**: Part-Time - 16 to 24 hours a week. **The Role**: You will be joining an existing team who deliver high standards of customer service and a friendly attitude across multiple ecommerce websites brands. - Ensuring all Customers receive the best customer care experience regardless of which...

  • Centralised Administrative Officer

    2 hours ago

    Preston, United Kingdom Lancashire Fire and Rescue Service Full time

    **Location**: Lancashire Fire and Rescue Service Headquarters, Garstang Road, Fulwood, Preston, PR2 3LH **Salary**: Grade 4, Spinal Column Points 9-13, £25,119 - £26,873 (pro-rata based on hours worked) **Working Arrangements**: 18 hours 8 minutes per week, Monday to Friday 10:00 hours - 13:38 hours **Closing date**: 12 noon, 16 February 2024 An...

  • Case Administrator to Support Senior Probation

    4 weeks ago

    Preston, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 350838**Salary**: - £22,096 - £24,718- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 2 National**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Full-time**Number of jobs available**: - 1Contents Location About...