Laundry Supervisor

4 months ago

London, United Kingdom Accor Full time

Company Description

Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure. 

This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. 

At Raffles, you arrive as a guest, leave as a friend and return as family. ​


Job Description

An exceptional opportunity presents itself for a Laundry Supervisor  to join the Rooms  Department  at Raffles London at the OWO.

Reporting into the  Executive Housekeeper , you will maintain and repair all colleague uniforms to the highest standards when needed and provide a distinctive, high standard of workmanship when assisting with guest alteration works. To assist with distribution and tracking of staff uniform in a warm and timely manner and work closely with the laundry team to ensure the smooth running of the operation and to avoid any discrepancies. To act as an ambassador of the Raffles during your interaction with guests and colleagues.

Specifically, as the Laundry Supervisor, your responsibility’s will include:

To provide day-to- day direction & allocation of tasks to ensure a balanced work load on the shift To actively engage with the team by holding daily meeting based on “ finger in the pulse “ / The Raffles standard and values To ensure that the linen room team adheres to the Raffles/ The Owo grooming standards To ensure the wellbeing of our team and highlight any concerns to Assistant executive/head executive housekeeper To inspect and supervisor the laundry /linen room / uniform staff and seamstress staff achieving consistently the highest standard of cleanliness To supervise the uniform room , the seamstress and the linen house team with the support of the Head Linen Porter To ensure smooth running of floor team through effective team work To monitor the Laundry team rota according to the forecast and manage laundry team’s holiday rota To work with the Assistant Executive Housekeeper on delivering P&L performance

Who are we looking for?

Ability to communicate clearly and efficiently in English, both verbal and written. Recent experience within in 5-star hotels or a similar role Market knowledge of competitors and event industry trends Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation Proven track record of surprising and delighting guests to provide exceptional service Able to work within a team Ability to multitask and remain calm under pressure To be detail-oriented
Additional Information

Why join our Raffles team?

Not only will you be joining one of the worlds best hotels you will also receive great benefits including:

28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days). Staff meals whist on duty. Free dry cleaning for uniform. Employer pension contribution of 3% Enhanced sick pay. Enhanced maternity, paternity and adoption pay. Life Assurance 1x salary Employee assistance program, including virtual GP and financial advice. Season ticket loans and cycle to work scheme. Colleague gifting to celebrate special occasions. Paid days off to move house or give back time to a charity of your choice. Internal learning and development programmes tailored to you. Fun-filled events, whether that’s a pub quiz, team run or festive party. Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets. Worldwide development opportunities across Accor’s extensive brand portfolio.

What are the Raffles Values?

Be You:  Be creative, innovative, and enthusiastic, showing your personality and flair.

Be Kind:  Demonstrates humility and generosity through emotional connection with colleagues and guests.

Be Happy:  Consistently uplifting colleagues and guests through a joyful connection and positive personality.

Be Confident:  Openly shares knowledge and skills with other colleagues to achieve excellence.

Have Your Purpose:  Demonstrating care and responsibility within your role, to make a tangible impact on the business.

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