Laundry Supervisor
4 weeks ago
At Raffles London at The OWO, we are seeking a highly skilled and experienced Laundry Supervisor to join our Rooms Department. As a Laundry Supervisor, you will be responsible for maintaining and repairing colleague uniforms to the highest standards, providing a distinctive and high standard of workmanship when assisting with guest alteration works, and ensuring the smooth running of the laundry operation.
Key Responsibilities:- Provide day-to-day direction and allocation of tasks to ensure a balanced workload on the shift
- Actively engage with the team by holding daily meetings based on "finger in the pulse" and Raffles standards and values
- Ensure that the linen room team adheres to Raffles grooming standards
- Inspect and supervise the laundry/linen room/uniform staff and seamstress staff to achieve consistently high standards of cleanliness
- Supervise the uniform room, seamstress, and linen house team with the support of the Head Linen Porter
- Monitor the Laundry team rota according to the forecast and manage laundry team's holiday rota
- Work with the Assistant Executive Housekeeper on delivering P&L performance
- Ability to communicate clearly and efficiently in English, both verbal and written
- Recent experience within a 5-star hotel or a similar role
- Market knowledge of competitors and event industry trends
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation
- Proven track record of surprising and delighting guests to provide exceptional service
- Able to work within a team
- Ability to multitask and remain calm under pressure
- To be detail-oriented
We offer a range of benefits, including:
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days)
- Staff meals while on duty
- Free dry cleaning for uniform
- Employer pension contribution of 3%
- Enhanced sick pay
- Enhanced maternity, paternity, and adoption pay
- Life Assurance 1x salary
- Employee assistance program, including virtual GP and financial advice
- Season ticket loans and cycle to work scheme
- Colleague gifting to celebrate special occasions
- Paid days off to move house or give back time to a charity of your choice
- Internal learning and development programs tailored to you
- Fun-filled events, whether that's a pub quiz, team run, or festive party
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets
- Worldwide development opportunities across Accor's extensive brand portfolio
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