Current jobs related to Service Operations Manager - Bedford - Werfen


  • Bedford, United Kingdom Service Express Full time

    Service Express is looking for a talented professional who wants the opportunity to serve as a **Call Management Operative **for our organisation. The Call Management Operative will seek to deliver exceptional customer service by being a vital link between our customers and engineering, from call logging through to closure. The Call Management Operative...

  • 24x7 Operator

    7 months ago


    Bedford, United Kingdom Service Express Full time

    Service Express is looking for a talented professional who wants the opportunity to serve as a **24x7 Operator **in our organisation. The role of the **24x7 Operator** will be to provide IBMi and Intel Level 1 support for all internal and external customer requests ensuring the delivery of exceptional service to our customers 24/7. The **24x7 Operator**...

  • Data Centre Operator

    7 months ago


    Bedford, United Kingdom Service Express Full time

    Service Express is looking for a talented professional who wants the opportunity to serve as a Data Centre Operator** **in our organisation. The Operator will provide IBMi and Intel Level 1 support for all internal and external customer requests ensuring the delivery of exceptional service to our customers 24/7. The Operator will also manage the daily...


  • Bedford, United Kingdom Service Express Full time

    Service Express is looking for a talented professional who wants the opportunity to serve as a **Warehouse and Logistics Operator** for our organization. To be successful in this role, you must be highly skilled in working with stakeholders from all levels of the organization. With stakeholders you will identify, develop, and innovate on existing business...


  • Bedford, United Kingdom Service Express Full time

    Service Express is looking for a talented professional who wants the opportunity to serve as a **Warehouse and Logistics Operator **for our organisation. This role will join a well-established and mature Revenue Operations team. To be successful in this role, you must be highly skilled in working with stakeholders from all levels of the organisation. With...


  • Bedford, Bedford, United Kingdom Compass Group UK Full time

    Job Title: Food Service Operations ManagerEstimated Salary: £28,000 - £40,000 per yearWe are looking for a skilled Food Service Operations Manager to join our team. As a key member of our operations team, you will be responsible for overseeing the preparation and serving of food in our kitchens.Responsibilities:Overseeing kitchen operations and ensuring...


  • Bedford, United Kingdom Service Express Full time

    As Service Express has been growing, so have our teams to support our global expansion! We are looking for a **Backup & Recovery Manager** to join our team here in Bedford! The Backup & Recovery Manager will take on some important responsibilities previously held by the Director of the department to free up their time. This roleis a **hybrid**...


  • Bedford, United Kingdom Compass UK & Ireland Full time

    Job DescriptionWe're looking for a skilled Food Service Operations Manager to lead our catering and service operations for Chartwells. As a key member of our team, you'll ensure our kitchens and service counters run efficiently, delivering outstanding food experiences and supporting colleagues in their roles.ResponsibilitiesPromote and maintain high...


  • Bedford, Bedford, United Kingdom Insight Executive Group Full time

    Job OverviewWe are seeking an experienced Hard Services Operations Manager to lead our client's operations team in Bedfordshire.This permanent role offers a salary of £50,000 per annum, with a focus on managing Hard FM services.The successful candidate will be responsible for:Ensuring the delivery of contracted FM services meets statutory and contractual...


  • Bedford, Bedford, United Kingdom COREcruitment International Full time

    We are seeking a highly skilled Food Service Operations Manager in Bedford to lead the catering team at a prestigious school. This term-time-only role involves overseeing the delivery of top-quality food and exceptional service to up to 500 children.Key Responsibilities:Cooking and preparing meals for studentsMaintaining high standards of hygiene and food...


  • Bedford, Bedford, United Kingdom COREcruitment Full time

    Job Overview: We are seeking a dedicated Chef Manager to join our team at COREcruitment in Bedford. This term-time-only role involves catering for up to 500 children, ensuring the delivery of top-quality food and exceptional service.Salary Range: £35,000 - £40,000 per annum depending on experience.About the Role: As the Chef Manager, you'll bring...


  • Bedford, Bedford, United Kingdom Voyage Care Ltd Full time

    We are seeking a highly motivated and organized individual to join our team as a Deputy Service Manager based in Bedford. The successful candidate will be responsible for managing the delivery of care services to our clients in the area.As a Deputy Service Manager with Voyage Care Ltd, you will have the opportunity to work in a fast-paced and dynamic...


  • Bedford, United Kingdom Wilson Recruitment Ltd Full time

    Job Title: Food Services Operative Location: Bedford Salary: £14 per hour Start Date: February Overview: Wilson Recruitment is seeking a dedicated Food Services Operative to join a dynamic team in Bedford. This role involves food preparation, customer service, and general operational support, ensuring compliance with health, safety, and food hygiene...


  • Bedford, United Kingdom CV-Library Full time

    Job Title: Food Services Operative Location: Bedford Salary: £14 per hour Start Date: February Overview: Wilson Recruitment is seeking a dedicated Food Services Operative to join a dynamic team in Bedford. This role involves food preparation, customer service, and general operational support, ensuring compliance with health, safety, and food hygiene...


  • Bedford, United Kingdom Wilson Recruitment Ltd Full time

    Job Title: Food Services Operative Location: Bedford Salary: £14 per hour Start Date: February Overview: Wilson Recruitment is seeking a dedicated Food Services Operative to join a dynamic team in Bedford. This role involves food preparation, customer service, and general operational support, ensuring compliance with health, safety, and food hygiene...

  • Operations Manager

    2 days ago


    Bedford, United Kingdom Domus Recruitment Ltd Full time

    I am recruiting for an Operation’s Manager to join a leading charity that works across the UK, delivering and developing support for adults with Learning Disabilities. Your role will be to provide inspirational leadership, development and direction acrossyour service; bringing with you an innovative approach that maximises the outcomes for those you...


  • Bedford, Bedford, United Kingdom Mind BLMK Careers Full time

    About Us:">">We are a mental health charity working across Bedfordshire, Luton and Milton Keynes to support positive mental health and wellbeing.">Our aim is to ensure that no-one has to face a mental health problem alone.">">Job Summary:">This role involves managing and supporting a Peer Support service offering group sessions in Central Bedfordshire,...


  • Bedford, United Kingdom East of England Ambulance Service Trust Full time

    In liaison with the Legal Services Manager, the Claims and Inquests Facilitator will manage all claims and inquests in accordance with the relevant Trust policies and NHS Resolution Guidelines. The post holder will be responsible for ensuring that all claims and inquests received are logged on DATIX and acknowledged/reported within the necessary...


  • Bedford, United Kingdom Service Express Full time

    Service Express UK has a brand new vacancy for an experienced **Head of Infrastructure and Security **to join us. **The Head of Infrastructure and Security** will be responsible for the operation, security, management, maintenance, and support of all European infrastructure. **The Head of Infrastructure and Security **must ensure infrastructure is secure...


  • Bedford, United Kingdom Army - Military Provost Guard Service Full time

    **LOCATION** - RAF CHICKSANDS The **MPGS** provides professional soldiers to meet armed security requirements at Royal Naval, Army, RAF and other MOD bases across the **UK Mainland**. Our primary role is to counter the terrorist threat posed to military bases within the UK. **Our duties include**: **Security incident management**, such as suspicious...

Service Operations Manager

7 months ago


Bedford, United Kingdom Werfen Full time

Overview

Werfen

Werfen, founded in , is a worldwide developer, manufacturer and distributor of specialized diagnostic instruments, related reagents, automation workcells, and data management solutions for use primarily in hospitals and independent clinical laboratories. The Company’s business lines include Hemostasis, Acute Care, and Autoimmunity diagnostics, as well as Original Equipment Manufacturing. Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We’re passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.

Our North American Commercial Operations, as well as our Headquarters and Technology Center for Hemostasis and Acute Care Diagnostics, are based in Bedford, MA. Our Headquarters and Technology Center for Autoimmunity Diagnostics is based in San Diego, CA. Additionally, our Technology Center for Hemostasis and Blood Gas Reagents is in Orangeburg, NY, and our Technology Center for Whole Blood Hemostasis is in San Diego, CA.

Position Summary:

Provides leadership and strategic direction within the North America Service and Support organization. Manages internal and external Service and Support operation functions for US and Canada and acts as the liaison between the functional units within the company and the North America Commercial organization. Develops and implements all critical business operating procedures within the North America Commercial Service organization with focus on continuous improvement of customer support and satisfaction.

Responsibilities

Key Accountabilities: 

Essential Functions:

Develops and implements policies and procedures for the North America Service and Support Organization Creates and utilizes service support metrics and works with field service management to assess personnel requirements, customer satisfaction levels and monitor and evaluate the performance of the North America service organization Coordinates with internal support departments, including North America Commercial Operations, Client Services, IT, Strategic Business Unit, RA/QA, Manufacturing, and Finance to develop and implement cross department processes required to improve North America Service Operations to maximize service efficiency, increase service revenue, and control operating costs Assist Field Managers to resolve complex service operation and business problems by making solid decisions collaborating with the field service management and internal support staff. Develop and implement a plan of action based on the above Other duties as assigned

  Secondary Functions:

Develops and implements with finance the cycle count process to ensure accurate inventory Works with Service Leadership and Finance to prepare annual service operational budget Reports to senior management the performance/statistics for the North America service and support organization

Budget Managed (if applicable):

N/A

Internal Networking/Key Relationships:

To be determined based on department needs, to include interactions such as:

Client Services IT Finance Quality Assurance and Regulatory Affairs Strategic Business Unit Commercial Operations Manufacturing Skills & Capabilities:

The ideal candidate for this position will exhibit the following skills and capabilities:

Strong Leadership Strategic business planning, ability to execute tactically Highly accountable and drives accountability Ability to communicate and present across all levels of the organization Strong verbal, written and presentation skills. Strong motivational, interpersonal and leadership skills Ability to effectively manage multiple priorities in a fast paced and deadline driven environment Process oriented with focus on continuous improvement Werfen People Manager Competencies: (applicable if in a People Manager Position)

The following competencies form part of the competency model for People Manager at Werfen and form part of our mindset around People Management and Leadership. We expect all People Managers of Werfen not only to demonstrate, but also to constantly continue to develop, the following competencies:

Building Talent: Planning and supporting the development of individuals’ knowledge, skills, and abilities so that they can fulfill current or future job responsibilities more effectively. Customer Focus: Ensuring that the internal or external customer’s perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities, crafting and implementing service practices that meet customers’ and own organization’s needs; promoting and operationalizing customer service as a value. Decision Making: Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences. Driving for Results: Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement. Driving Innovation: Creating an environment (culture) that inspires people to generate novel solutions with measurable value for existing and potential customers (internal or external) ; encouraging experimentation with new ways to solve work problems and seize opportunities that result in unique and differentiated solutions. Emotional Intelligence Essentials: Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others’ emotions and behavior; leveraging insights to effectively manage own responses so that one’s behavior matches one’s values and delivers intended results.

Qualifications

Minimum Knowledge & Experience Required for the Position:

Education :

Bachelor’s degree in Business or Science (Chemistry, Biology, Biochemistry) or Engineering and or equivalent experience. An MBA is highly desirable.

Experience:

Seven years in a sales, service/support or managerial capacity

Additional Skills/Knowledge:

Project management experience is desirable. A solid understanding of business systems, computer hardware and software Language: Specific to country and role´s needs

International Mobility:

Required: Yes

Travel Requirements:

Up to 50% of time

If you are interested in constantly learning and being challenged on a daily basis, we encourage you to submit your resume or CV.

Werfen appreciates and values diversity. We are an Equal Opportunity/Affirmative Action Employer M/F/D/V.

We operate directly in over 30 countries, and in more than territories through distributors. Annual revenue is approximately $2 billion and more than 5, employees around the world comprise our Werfen