Bowel Cancer Screening Administrator and Helpline Operative

4 weeks ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full time

Job summary

We are looking to recruit, enthusiastic and highly motivated individuals to join our fantastic team saving lives through the screening a Screening Administrator and Helpline Operative, (SAHO), you will be working as part of a large team for the Bowel Cancer Screening Programme (BCSP) based at QMC. The BCSP is a National Programme which currently invites people aged 54 - 74 year olds to take part in screening. Our Hub invites over 1 million people each year across the East Midlands and East of England to take part. We are currently widening the screening age to invite ALL those aged 50 - 52 by 2025, and we also provide a symptomatic service to GPs across local regions.

This is an exciting role with a lot of variety You will be working across three different areas, all within our one department at QMC, where you will have the chance to develop skills that may be new to you. Your work in the Programme helps detect bowel problems and early cancers, because of this, we're significantly increasing the detection rates in our area. The work you do saves lives. In fact, people often get back in touch to thank us for the work we do.

If you're passionate about working as part of team that strives to make a difference nationally, we want to hear from you.

Main duties of the job

You will have the opportunity to work across 3 areas throughout the week. These include:Administration - duties including booking clinic appointments, sending out letters and test kits.Helpline - speaking with the public on a national freephone helpline, giving advice and reassurance to questions and queries regarding the Programme.Laboratory - adhering to good laboratory practices, dealing with sample reception, logging and checking of samples returned to the able to confidently speak to members of the public and liaising with Screening Centres regarding clinic appointments is a requirement. Our staff must also be able to demonstrate empathy, compassion and deal with potentially distressing will receive full training in all of our areas so prior knowledge or experience of in working in any these areas is not essential. Please ensure, as part of your application you explain how your skills and experience match our person specification.

We hold full UKAS Accreditation and staff are required to adhere to strict policies and procedures.

We warmly welcome visits to our department so we can show you what a difference we make

About us

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH

Job description

Job responsibilities

In addition to the above summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert.

Person Specification

Qualifications

Essential

GCSE English C or above GCSE Maths C or above

Desirable

NVQ Level 3 in Business and Administration/ AS or A Levels or equivalent experie

Experience

Essential

Experience of working in an office or helpline environment Experience in being able to work well in a team and as an individual.

Desirable

Experience of working in NHS & using NHS database systems Previous experience of laboratory work Experience in a customer-facing role. Understanding of the need for general cancer screening in the community

Values and Behaviours

Essential

Must be able to demonstrate behaviours consistent with the Trust's "We are here for you" behavioural standards

organisational skills

Essential

Able to plan own work and meet agreed targets on an ongoing basis Able to perform work with minimum supervision

Analytical & Judgement skills

Essential

Basic computer literacy - to include word processing, and data input Ability to analyse situations/issues Ability to handle confidential data and produce accurate and high quality work

Communication and flexibility

Essential

Excellent verbal communication and interpersonal skills. Friendly and professional Recognises own role as part of team Able to provide and receive information in various forms with colleagues and others and maintain confidentiality Flexible approach to working hours to help cover leave and sickness Able to work for long periods in an office, helpline or lab

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