Cancer Patient Pathway Administrator
6 months ago
The Cancer Patient Pathway Administrator will play a crucial role in the proactive management of patients referred onto the cancer pathway. The post holder will work within Nuclear Medicine (including PET/CT) service and collaboratively with other internal and external stakeholders to ensure patients receive comprehensive and timely investigation of a suspected cancer. They will be expected to proactively break down any barriers to access and provide a key point of contact for patients. The post holder will work with the wider MDT to develop processes conducive to meeting timed milestones.
The post holder will also provide reception support to the current administration and clerical team when required.
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career
Proactively monitor patients’ progress along their pathway on a daily basis, highlighting problems to the management team and escalating where necessary according to local protocols.
Build and maintain effective working relationships with the internal and external stakeholders in pursuit of delivery of care within defined cancer wait time targets.
To maintain cancer referrals with the use of NUH systems and supporting any external systems.
Liaise with the relevant colleagues to escalate patients in need of imaging.
To regularly review all 2 week wait patients within nuclear medicine (including PET/CT) and identify delays in managing patients.
Co-ordinate the allocation of PET/CT reporting to ensure timely turn around times.
Facilitate and coordinate patient workload meetings and ensure that actions arising are completed.
Actively identify situations where dates of diagnostic tests and treatment may not be scheduled appropriately, exercising own judgement and be responsible for ensuring appointments/procedures are expedited as necessary with guidance from line manager.
Work closely with the administrative services across sites (including booking team), diagnostic services and clinical teams to ensure next actions are regularly updated and completed.
The post holder will retrieve information via Trust systems (e.g. Careflow, Infoflex, CRIS, Notis).
Develop and maintain knowledge of the cancer pathway provision across Nuclear Medicine (including PET/CT) and have detailed understanding of steps within patient pathway and the associated flows of information.
Actively participate in local and regional PTL meetings.
To act as a centralised point of contact for patients, receiving, triaging, and responding to face to face. Telephone and written queries, liaising and escalating to clinical team/operational teams as required.
Provide explanations of procedure and processes to patients and their families regarding the pathway, verbally and by sending out relevant trust leaflets and instruction packs where appropriate.
Demonstrate high levels of empathy, sensitivity, calm and professionalism in all communications with patients and their families, recognising where referral to other sources of advice and support may be beneficial e.g., nurses or clinical colleagues.
To attend meetings and work groups to discuss changes to policies or procedures that affects all areas of patient pathways, relative to cancer patients, from referral to diagnostic testing, staging and treatment.
Undertake reception duties when required to support the operational delivery of the Nuclear Medicine (and PET/CT) services.
Provide secretarial services to medical consultants and other senior scientists in the department, including maintaining electronic diaries.
Support preparation of KPI and quality control of performance data.
Maintain patient confidentiality and adhere to General Data Protection Regulations at all time.
Maintain flexible working arrangements in times of sickness and absence of colleagues in order to facilitate the smooth running of the service. Extended clinic hours may require the post holder to work from 08:00 or up to 18:00.
Deputise for the Business Support Manager when appropriate.
Raise and track orders/invoices for goods and equipment that are required for the delivery of the Nuclear Medicine service.
To undertake any other duties and responsibilities which may reasonably be required.
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Cancer Patient Pathway Administrator
6 months ago
Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full timeProactively monitor patients progress along their pathway on a daily basis, highlighting problems to the management team and escalating where necessary according to local protocols. Build and maintain effective working relationships with the internal and external stakeholders in pursuit of delivery of care within defined cancer wait time targets. To maintain...
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Cancer Patient Pathway Navigator
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Cancer Pathway Coordinator
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Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full timeAn interesting and exciting opportunity has arisen for a highly motivated and enthusiastic individual to join Cancer Services at Nottingham University hospitals as a Cancer Pathway Coordinator. In addition to the brief list above you must familiarise yourself with the full job description and person specification attached to this advert prior to...
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Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full timeAn interesting and exciting opportunity has arisen for a highly motivated and enthusiastic individual to join Cancer Services at Nottingham University hospitals as a Cancer Pathway Coordinator. In addition to the brief list above you must familiarise yourself with the full job description and person specification attached to this advert prior to...
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Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full timeAn interesting and exciting opportunity has arisen for a highly motivated and enthusiastic individual to join Cancer Services at Nottingham University hospitals as a Cancer Pathway Coordinator. In addition to the brief list above you must familiarise yourself with the full job description and person specification attached to this advert prior to...
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Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full timeIn addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert. Cancer Pathway Co-ordination Using hospital systems, proactively manage the patient pathway for all tumour sites by monitoring, reporting and recording tracking events, ensuring that the patients journey is...
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Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full timeCancer Pathway Co-ordination Using hospital systems, proactively manage the patient pathway for all tumour sites by monitoring, reporting and recording tracking events, ensuring that the patients journey is processed in a timely and efficient manner, in line with the Cancer Waiting Times (CWT) Targets. To retrieve information needed to maintain a tracking...
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7 months ago
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