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Call Centre Associate

3 months ago

Basingstoke, United Kingdom Castle Trust Bank Full time

“I am never bored working for the Savings team, they are a fun and interesting group of people, and everyone helps each other out if there are challenges. Senior Managers strive to get to know everyone in person, value you as an individual, and if you do a good job – it will be recognised”

“I have worked at Castle Trust Bank for 5 years and can honestly say no other employer has cared as much about their colleagues as they do here. Everyone is friendly and happy to help, especially in the Savings team. Being a small team works to our advantage allowing us all to get to know each other and have a laugh. We all chip in to help each other and are also quick to celebrate everyone’s successes.”

Like the sound of what some of our colleagues say? We are recruiting for our Savings Call Centre team here at Castle Trust Bank.

The opportunity

Joining the Saving Operations team, you will play a key role in supporting our customers by providing them with exceptional service when they call in by telephone enquiring about our savings products, talking them through complex savings processes to help them better understand our products and services.

You will provide support to customers wishing to open accounts, assisting them with the administration of this process by telephone. In addition, you will be responsible for the ongoing management and maintenance of customer accounts, ensuring their queries are answered effectively whilst maintaining a positive Castle Trust Bank brand at all times.

This is a full-time role based from our Basingstoke office, hours are Monday to Friday 09:00 to 17:30.

What we are looking for in you….

What is important to us is that you have proven experience working in a customer service setting dealing with customers in a telephony environment and used to taking a volume of calls every day. If you have previous experience in financial services then this would be an advantage, however this can be taught. What is more important is that you have a positive attitude with a passion for supporting and helping people and delivering a first-class customer experience.

What is equally important is that you are self-motivated whilst being comfortable working well as part of a team with the ability to pay meticulous attention to detail. The role is varied; therefore, you will need to be comfortable in prioritising your tasks effectively and completing them proactively. Our environment is constantly evolving; therefore, it is also important that you are comfortable with adapting to change. You will need to be confident working with various computer systems; therefore, it is desired that you have a good understanding of Microsoft Office products.

What’s in it for you…

As well as a competitive salary, we offer an annual performance related bonus based on individual and company performance. In addition, a generous contributory pension scheme through Hargreaves Lansdown, life assurance, 25 days annual leave (plus bank holidays on top) with the option to buy/sell up to 5 additional days (terms apply). In addition, you will receive an extra day paid annual leave for Volunteering. 

Wellbeing is also high on our agenda, and we offer healthcare benefits through Vitality and Equipsme. In addition, all colleagues have free access to Lifeworks EAP to support their health and wellbeing. We also offer free eye test vouchers and discounted gym membership, and if that’s not enough, we also offer season ticket travel loans (if applicable).

Recruitment process

1) Initial call with HR to discuss your application

2) Invitation to recruitment evening on Thursday 12th September

3) Final interview on Teams with Hiring Manager

Caught your attention? If so, we’d love to talk to you and tell you more about what it’s like to work at Castle Trust Bank – The Place To Work

Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit.

We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact talent@castletrust.co.uk