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Support Assistant
2 months ago
Job Title: Housing Support Assistant
Contract Type: Permanent
Salary: £24,627 per annum
Working Hours: 37.5 hours per week
Working Pattern: 7 day rota including early shifts (7.15am-3.15pm), late shifts (1.30pm-9.30pm) and alternate working weekends
Location: Old Tea Warehouse, High Wycombe
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as a Housing Support Assistant
This role is based at Old Tea Warehouse in High Wycombe.
Old Tea Warehouse is a medium-high risk supported accommodation service for vulnerable customers aged 18-55. This is a fast-paced, dynamic environment where customers have experienced homelessness and may have complex needs such as substance misuse, mental health, history of offending, etc.
You will be key in the day to day running of the service and work closely with the Housing Officer and team to deliver services. The priority in your role includes the safety and wellbeing of everyone in our accommodation and you’ll log any incidents to make sure we have an accurate record of events.
You will ensure occupancy targets are met by ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-let. You’ll be booking in customers and setting up new tenancies, ensuring all documents are complete and showingnew customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy. And when a customer leaves, you will clean and prepare their room, taking pride in making sure it’s ready for the next occupant.
You’ll report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant. You’ll also need to liaise with any external stakeholders when required.
About you
We are looking for someone with:
A team player who is proactive, friendly, flexible and can also work independently. Experience of working with people in a customer facing environment Although not essential, an understanding of supporting vulnerable people would be an advantage – this could include having your own lived experience of homelessness or drug or alcohol addiction.Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefitsDiversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Applications may close before the deadline, so please apply early to avoid disappointment.
Role Profile
We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to make positive choices, develop new ways of thinking and take steps towards independence, by:
Assisting in the planning and delivery of a range of personalised support and move-on plans Understanding the risk management process and assisting the team to organise and undertake regular reviews of support and risk Inspiring and motivating customers to meet agreed outcomes and develop life skills Assisting customers with day-to-day support and tenancy-related matters Assisting the team to identify and promote opportunities for employment, education and training and support customers to access them Signposting customers to appropriate external support services, such as food banks and other community resources Supporting customers to be ‘tenancy ready’, enabling successful move on Supporting customers to be financially independent through budgeting plans and maximising income Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals Empowering customers to move towards self-management of their medication by following Riverside’s medication procedure Maintaining and updating clear, accurate and strengths-based records on the appropriate digital platform Assisting in the promotion of customer involvement and consultation Assisting with the delivery of a range of group work sessionsDeliver a support service:
Support the delivery of the referral process for new customers Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support Work with customers to maintain a safe environment, including reporting any repairs or health and safety concerns Clean and prepare customer rooms as appropriate Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with the safety of the service Ensure customer safety by following local safeguarding procedures, recognizing and acting on any risks and escalating appropriately Contribute to and maintain local partnerships to ensure availability of a holistic range of support for customers Carry out day-to-day administration and operational duties Maintaining and updating financial administration systems including rent accounts, invoices, petty cash and banking Assist in collating and submitting information returns on funding, health & safety and performance Act as point of contact on the phone, reception and deal with a range of enquiriesOther Information
You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours Use the Lone Worker system as and when necessary Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure Policy and Procedure framework . health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc Deliver your role in line with Riverside company values – “Our Riverside Way” Participate in team meetings, attend regular supervisions and reflecting practice sessions. Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely From time to time, you may be required to undertake additional duties and responsibilities in consultation with your Line ManagerPerson Specification
Essential
To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Care and Support; and complete relevant IT training where requiredDesirable
Experience of working with vulnerable client groups