Support Secretary

4 weeks ago

Worthing, United Kingdom University Hospitals Sussex NHS Foundation Trust (279) Full time

Job summary

A fantastic opportunity has arisen for an administrator to join our Cardiology team at Worthing Hospital, as a part of the Cardiac Catheter Lab Team.

We are looking for a positive, proactive, and professional administrator to join our team. If you have excellent interpersonal skills, are a good communicator, and have a strong desire to deliver outstanding support to our clinical teams then this could be the role for you.

To support the Band 4 Specialty Coordinators within the department toprovide an efficient, effective admin support service to the clinical andnon-clinical Care Group teams.

You will be responsible for the booking of procedures for the Cardiac Catheter Lab and typing the reports once the procedures have been completed.

Main duties of the job

Typing of various clinical letters and reports as appropriate within the department and other correspondence from audio dictation using Bighand/Word/Office Automation and Evolve.

Scanning documentation to Evolve.

Responding to patient queries and booking patient appointments.

Distribute incoming post on a regular basis.

Prioritising work according to changing demands.

To ensure that case notes are tidy with all correspondence filed appropriately and carried out on a regular basis (both paper and electronic format)

To use and obtain information from the Patient Administration Systems (PAS) CareFlow and Bluespier.

To maintain good communication with the Consultants, Nursing, Management, supporting staff and all other staff, as well as patients, outside professions and members of the public

About us

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves. As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do. We look forward to receiving your application and the start of your journey with UHSussex.

Job description

Job responsibilities

Workload is supervised by band 4 (Specialty Coordinator). To maintain good communication with the Consultants, their supporting staff and other staff within the department, as well as outside of the Department. To deal with general enquiries in an appropriate and sensitive manner, as efficiently as possible, either in person, over the telephone or via email from staff, patients and the general public, escalating where appropriate. Emailing of correspondence to GPs and internal teams. Liaise with relevant team members to ensure that any process changes run smoothly and efficiently. Chase results as requested. Attendance at any department huddles and regular team meetings, as required. Communicate with the team and ensure that duties are carried out as requested. Person Specification

Qualifications

Essential

GCSE A-C and or Educated to NVQ level 2/3 or equivalent level of experience

Desirable

RSA II or equivalent typing experience

Knowledge, Training, Experience

Essential

Good numeracy and literacy skills Computer literate in MS Word, Outlook & Excel Understanding of the Hospital environment. Awareness of Health & Safety issues, information governance & the data protection act. Previous NHS admin experience.

Desirable

Medical Terminology Qualification Accurate audio typing.

Communication and Relationship Skills

Essential

Excellent communication skills, both verbal and written. Flexible team worker.

Analytical and Judgmental

Essential

Ability to use own judgement / initiative. Ability to problem solve and adapt to changing situations.

Planning and Organisational

Essential

Proven organisational skills. Ability to prioritise workload and work to deadlines. Ability to multi-task.

Physical Skills

Essential

Frequent use of keyboard. Ability to concentrate where work pattern is unpredictable and there are frequent interruptions.

Patient/Client Care

Essential

Ability to maintain confidentiality.

Equality, Diversity, and Inclusion

Essential

Evidence of having championed diversity in previous roles (as appropriate to Evidence of having undertaken own development to improve understanding of equalities issues

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