Revenue Operations Manager

3 weeks ago

Birmingham, United Kingdom Good Growth Limited Full time

Location: Birmingham, UK or Exeter, UK


Home working vs. office: we are flexible with regard to home working vs. office; we want you to work where you do your best work. As a guide, across our business we will typically do 1 or 2 days a week in the office. In the early stages of your career with us, we may ask you to be in the office more, but we will always seek to be accommodating (e.g. childcare; appointments; etc.).


Who are Good Growth?


Good Growth’s primary mission is to enable large businesses to innovate online without letting their legacy technology slow them down. Many of the websites you see – some of which might belong to your favourite retailers – are often over a decade old, relying on older systems and tech to continue running.

Tearing down barriers to growth, innovating at breakneck speed, using legacy technology as an asset - it’s what we do every day for the global organisations who choose to partner with us. Our extraordinary technology, backed up by world-class data and insight, delivers experiences that transform performance for brands who want more from their digital channels.


We are based in Birmingham, Exeter, and London - broadly speaking these are the homes of our Tech, Data, and Client Teams respectively.


At Good Growth you’ll be part of a dynamic company that values creativity and innovation in every task. Here, you can propel your career forward alongside experts in data science, technology, and marketing, all committed to building solutions that redefine the future of digital commerce.


You can find out more about us, our People, and our Clients at www.goodgrowth.co.uk

The role


Revenue Operations is the team that underpins all our operational functions - we care about our People, Premises, Processes and Projects. 


As a Manager within the RevOps team, you will manage deliverables for a key business function(s) or operational area(s) under the Revenue Operations banner. Working in a role that requires collaboration across the organisation you’ll manage projects and/or business functions. You’ll look for opportunities to simplify, automate and standardise as you go.


As an experienced member of the Revenue Operation team, you’ll be passionate about the tools we use as an organisation, the rhythms we follow and the knowledge we share. You’ll demonstrate collaboration skills, knowledge sharing and problem solving.

You’ll play an important part in making Good Growth a fantastic place to work. This role requires attention to detail, great project management skills and experience using no-code/low-code solutions. You’ll also need a fantastic understanding of the inner workings of Good Growth and an interest in harnessing technology to simplify our processes.


Although the role is internally facing, you’ll remain inquisitive about the external world, always on the lookout for the next tool, idea or approach we could test to enhance our organisational and process muscle.


Key Accountabilities


Collaboration driver: You will be required to champion collaboration across Good Growth, we do our best work together and this is true of our internal and external world. Enabling the team to share knowledge, codify processes and learn from our insights is a key part of the role.

Process Manager: You will manage our internal processes within your operational area. You’ll own the ‘How?’ How do we do what we do? You’ll work with our other RevOps Managers and RevOps Director to strive to simplify, automate and standardise as much of your operational area as you can. Where possible you’ll look to harness technology to deliver these aims.


Continual Improvements: Continuous improvement of our processes will be a key focus of your role. We want to have a strong culture of laying strong foundations and consistently improving what we do. This approach will support our aim of being ‘Best in class’ wherever we can.


Cost Management: You’ll keep a close eye on the costs for your functional area. Looking for cost efficiencies and savings across the business.

The process


  1. Informal chat (either in person or on video call) - to explore further if this role could be a good fit for you.
  2. Skill test - we will ask you to show evidence of your skills in a relevant area.
  3. Work date - we invite all candidates (for all roles) to spend a day in the business to get a much better sense of what the job would actually be like, with whom you'd be working, etc. This is as much for you as it is for us. This day would be paid irrespective of if you were offered the role.


We are looking for someone with either advanced excel skills and/or demonstrable experience creating scalable and adaptable business processes using no-code or low-code software solutions. (We use a platform called Coda).

Essential

  • Experience (3 years+) as Project Manager, Function specialist or Operations Manager.
  • Advanced level experience using excel or no-code/low-code platforms. 
  • Excellent and demonstrable Project Management skills.
  • An interest in improving process.
  • Excellent communication, and presentation skills.
  • Excellent problem solving and critical thinking skills.
  • Confidence using Microsoft office suite and a high level of expertise in evaluating and learning new software tools, specifically SaaS products.
  • Availability for travel and to be in a Good Growth office at least once per week.

Preferred

  • Experience or knowledge of operational SaaS products (i.e. Approval Max, Airtable, ISMS.online etc).
  • Experience in working in a functional area such as HR, Finance or InfoSec.
  • Formal HR, Finance or InfoSec qualifications.
  • Experience using Coda

Benefits

  • Competitive Salary

  • 25 days holiday plus bank holidays each year

  • Workplace pension scheme

  • Employee Benefits Portal

  • Company away days

  • Regular social activities


Plus, the chance to learn from the best in the industry, coaching you in professional and personal development to help you enhance the skills that you need to thrive.


Good Growth welcomes applicants from diverse backgrounds with different lived experience and perspectives. A diverse team means we can better serve our portfolio of global clients.

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