German Speaking Ecommerce Customer Service Advisor

Found in: Talent UK C2 - 2 weeks ago

Warrington, United Kingdom Pybus Recruitment Ltd Full time

Job Title:German Speaking Ecommerce Customer Service Advisor Bilingual Fluentin German andEnglish

Location:Woolston Warrington WA1 4RW role is based from their site inWoolston Monday toFriday

Salary:27000 plus 33 days holiday Life Assurance pension and other greatCompanybenefits.

Therole is Full Time and Permanent and will be workingMondayto Fridayandwill be shifted between the hours of 8.00 am 8.00 pm so could be amixture of some 8.00 am 4.30 pm some 11.30 am 8.00 pm or othershifts in between thesehours.

Thisrole is office based in Woolston Warrington there is no option forhomeworking.

Ourclient is an independent car dealer group that operates a networkof 61 car dealership sites in the UK and the channel islands. Theyare one of the Top 25 Sunday Times best big companies to workfor.

Ourclient is actively looking for Bilingual Ecommerce Customer ServiceAdvisors with a passion for providing excellent service to theirecommerce team as part of their Parts Plus Distribution Centre inWarrington.

Yourprimary role will be to deliver firstclass customer service tocurrent prospective and new customers via all forms of onlinecustomer engagement. You will enjoy working closely with keymembers of the ecommerce and operations teams in a rapidly growingbusiness unit covering continental European regions includingGermany.

Ourclient is currently looking for people with the following languageskills:

  • Fluentin English and German speaking reading andwriting.


Role&Responsibilities:

  • Deliveroutstanding customer service by answering customer queriesprimarily via email live chat and telephone for their German onlinechannels.
  • Resolvingcustomer queries received through our clients European eBay Amazonand ecommercewebshops.
  • Resolvingand processing returns exchanges and discrepancies in a timelymanner.
  • Communicatewith couriers with outbound/lost/damaged intransitshipments.
  • Coordinateorders on internal/externalsystems.
  • Coordinatewith external ecommercepartners.


Attributes:

  • Fluentin German as well asEnglish.
  • ComputerSkills Microsoft Outlook and Excel Zendesk eBay and Amazon SellerCentral experience desired but notessential.
  • Excellentcustomer serviceskills.
  • Excellentattention todetail.
  • Abilityto prioritize multitask and react quickly to urgentinquiries.
  • Abilityto communicate well with all internaldepartments.
  • Professionalemail and telephonemanner.
  • Confidenceto speak to a wide range ofcustomers.
  • Aninterest or knowledge of vehicle car parts isdesired.
  • Technicalexperience with ecommerce platforms (desired but notessential).


Togetherwith their generous rewards and structured approach to training anddevelopment our client offers real job security and everyopportunity to progress. So if you looking for a career pleaseapplyonline.

Inaddition to receiving a competitive salary for the right candidatethis position willoffer:

  • Industryleadingpackage.
  • 33days annual leave (including bank holidays) in addition to anannual leave purchase & salescheme.
  • PensionScheme & LifeAssurance.
  • companyvehicle purchasescheme.
  • Discounton Service Bodyshop andParts.
  • 1day each year to volunteer for a charity of yourchoice.
  • Cycleto work purchasescheme.
  • Accessto the Perks at Work discountwebsite.


Pleaseonly apply for this role if you are fine to travel to WoolstonWarrington Monday to Friday there is no option for home working forthis role. So candidates will need to drive or get to the site inpublictransport.


Toapply for this role please submit your full and uptodate CV toJonathan Sweasey at Pybus Recruitment on email: orcall

Requirements


Attributes:


  • Fluentin German as well asEnglish.
  • ComputerSkills Microsoft Outlook and Excel Zendesk eBay and Amazon SellerCentral experience desired but notessential.
  • Excellentcustomer serviceskills.
  • Excellentattention todetail.
  • Abilityto prioritize multitask and react quickly to urgentinquiries.
  • Abilityto communicate well with all internaldepartments.
  • Professionalemail and telephonemanner.
  • Confidenceto speak to a wide range ofcustomers.
  • Aninterest or knowledge of vehicle car parts isdesired.
  • Technicalexperience with ecommerce platforms (desired but notessential).


Benefits

Inaddition to receiving a competitive salary for the right candidatethis position willoffer:

  • Industryleadingpackage.
  • 33days annual leave (including bank holidays) in addition to anannual leave purchase & salescheme.
  • PensionScheme & LifeAssurance.
  • companyvehicle purchasescheme.
  • Discounton Service Bodyshop andParts.
  • 1day each year to volunteer for a charity of yourchoice.
  • Cycleto work purchasescheme.
  • Accessto the Perks at Work discountwebsite.


Fluent in German and English

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