Customer Services Advisor

3 weeks ago

Warrington, United Kingdom Certas Energy UK Ltd Full time

We are currently looking for a Customer Service Advisor to join the Lubricants team at Certas Energy based at our Warrington Head Office.

Working as part of the Customer Services team, you will be passionate about delivering an outstanding customer experience to new and existing customers.

As a Customer Service Advisor, you will be the main point of contact for our customers. You will process customer orders and requests submitted by telephone and email. You will deal with all customer enquiries, from checking stock availability, helping with general product queries, liaising with our logistics/operational team by chasing up outstanding customer orders and making sure you keep the customer informed of any delays or changes in delivery requests. You will also work closely with the sales teams, supporting the onboarding of new customers, setting up customer price files and providing customer reports when required.


We’re looking for:

  • Customer Service Experience in similar role (preferred)
  • Excellent communication skills both written and verbal
  • Customer focused
  • Good IT skills (efficient in Microsoft Word, Excel)
  • High degree of self-motivation
  • Friendly telephone manner
  • Attentive to detail
  • Ability to work under pressure
  • Able to work to tight deadlines
  • Problem-solver
  • Team player


In this role as Customer Service Advisor, you’ll have access to:

  • Competitive salary plus commission scheme
  • 25 days annual leave (plus bank holidays)
  • Buy, sell and carry annual leave options
  • Life assurance (4x Salary)
  • Pension scheme
  • Brand discounts through Certas group scheme
  • Hybrid working on completion of training
  • Annual volunteering day


This advert may close before the closing date, please submit your application early to avoid disappointment.


Company Information

We employ 2,500 colleagues based across our depots around the UK from the highlands of Scotland to the Channel Islands. We recruit sales people to sell our fuel, oils and lubricants as well as drivers to deliver the products to our customers who may be individual home owners, farmers, small or large businesses Also essential to our business are our management teams and colleagues within, Marketing, HR, Finance, IT, Health and Safety and Legal. In addition, we have a dedicated team of service engineers who work within Team Energy. Key to our success are our people and our learning and development team ensure we can nurture our talent and support colleagues with their aspirations and growth through programmes such as Inspire, our WOW training courses and apprenticeships.

It’s also worth noting we are part of the wider DCC PLC group which is a FTSE 100 company. Being part of the group gives our colleagues opportunities to work alongside other businesses to share best practice and develop into roles across the businesses in the group.

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