Administrator Spinal Surgery Unit

3 months ago

Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

Job summary

24 months fixed term - 30 hours per week - Monday - Friday

An opportunity has arisen for an administrator for 24 months fixed term to join the Spinal team at the Royal National Orthopaedic Hospital to support the Unit and team in all administrative tasks / electronic referral system / Typing and supporting all the consultants and teams.

To be responsible for assisting the teams in the unit with administration and typing.

The post holder will be expected to work within a multi-disciplinary unit and deal with telephone and in-person queries, audio typing of medical and general correspondence, general office administration in line with the Trust guidelines, booking patient appointments in line with Trust guidelines and the 18 week pathway (RTT) rules, booking appointments.

Main duties of the job

We are seeking a administrator who has previous or current knowledge with hospital processes or similar, which includes:o C scribeo Electronic Via Pathpoint & ERS referral registrationo Tertiary referralso Knowledge of booking outpatient appointmentso Electronic scanning of patients notes You must have admirable communication skills, be able to work effectively in a multi - disciplinary team, using your own initiative when prioritizing your workload as well as being able to lead and maintain high standards of care alongside our trust values. You should be able to work well under pressure and be able to multi-task in this busy but friendly working environment

About us

RNOH Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro-musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the trust. RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world's most complex and innovative care to our patients. RNOH is rated good by the CQC and covers two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility. For more information, please access the following link:

Job description

Job responsibilities

To assist in the provision of administration for the spinal consultants and their teams, to type clinic letters and other clinical or general correspondence from digital audio dictation/proof reading from digital dictation

Book all patients appointments working alongside the RTT policy for patients pathways via ERS /Path point system

To oversee all outcomes from clinic, making sure patients attendance / Imaging requests and therapy requests have been actioned by the clinical team

Deal with all incoming telephone enquiries and written queries promptly and efficiently, including appointment booking Work as a team with the other medical secretaries/administrators as directed by the Unit Co-ordinator/Service Manager to ensure a high quality service is maintained at all times during office hours

Undertake appropriate scanning and filing of correspondence, clinic notes, test results, etc, using Note On.

This job description gives a general outline of the post and is not intended to be inflexible or a final list of duties. It may, therefore, be amended from time to time in consultation with the post holder.

Person Specification

Qualifications

Essential

Educated to GCSE level, grade C or above including English Literate and numerate Evidence of continuing education and development

Desirable

NVQ3 admin / customer care or RSA 3 / AMSPAR or equivalent experience or CLAiT level 3 or equivalent experience

Experience

Essential

Medical administrative / secretarial experience within a NHS secondary care setting Working within a customer care environment Experience of using large databases patient information systems Audio typing / digital dictation experience

Desirable

Experience of working within a multidisciplinary team Database analysis

Skills

Essential

Knowledge of office management and administration Competent user of; Microsoft Word, Excel, Power Point, Outlook, Google mail Well-developed communication and interpersonal skills Experience of implementing and improving office systems and procedures. Have initiative, be able to prioritise and plan a number or complex and conflicting work demands. Able to empathise / communicated with enquiries from a diverse range of service users

Desirable

Taking and transcribing minutes

Knowledge

Essential

Knowledge of medical terminology Knowledge, understanding and application for equal opportunities Knowledge of waiting list management and patient pathways Knowledge of Patient Administration Systems (ICS) Understand confidentiality and data protection

Desirable

Knowledge of orthopaedic and sarcoma services Knowledge NHS patient agenda Knowledge of Trust objectives

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