Scrum Master

6 months ago


Manchester, United Kingdom Travel Counsellors Full time

About Us

Here at Travel Counsellors, our customers, communities and colleagues lie at the heart of everything that we do - and that’s what makes us special. For us, relationships come before transactions, and we are there for our customers, connecting with them on a deeply human level through the moments that matter.

We’ve been changing lives for the past 30 years as the leading travel marketplace for self-employed travel entrepreneurs, empowering over 2,000 global independent travel agents to run successful leisure and corporate travel businesses. We pride ourselves in remaining a company that truly cares and one that has never wavered from its purpose; to redefine what personal means for a travel business.

Our Travel Counsellors are supported by a team of over 300 super talented people in our Support Offices to help them create unique, inspiring and exciting experiences for their customers, whilst building lasting personal relationships that bring them back to us, time and time again.

Our unique approach within the workplace – as well as towards customers – has seen us receive numerous awards and accolades, including being named as The Best Place to Work in Travel at the 2022 TTG Travel Industry Awards, placing in the Sunday Times Best Places to Work list 2023 (Large Company) as well as being the first travel company to be awarded the Queen’s Award for Enterprise in the Innovation category

We are currently expanding at a phenomenal rate – on the back of what is our record year in terms of revenue (over £930m) - and so are looking for outstanding individuals to join our dedicated Head Office team, to help the company continue to flourish.

Role Overview

We are looking for an experienced Scrum Master to join our growing team in Manchester, UK. Working as part of our dynamic technology function, you will directly contribute to an award winning digital platform that supports over 2,000 entrepreneurial travel businesses. Help organise and coach our engineering teams in agile ways of working, positively driving key metrics and support of technology and platform modernisation journey.

Principal Accountabilities

Agile coaching and mentoring of the delivery teams, knowing when to lead from the front, side or behind. Guiding the team on facilitation of their own ceremonies and ways of working, whilst providing valuable input and coaching on how to improve and get more value out of the ceremonies. Enabling and guiding the team to drive their own continuous improvement. Encouraging negotiation between the team, PO and various other stakeholders, shortening feedback loops and ensuring everyone’s views are considered. Very close ally to the Product Owner, offering insight into how value is sliced (vertical vs horizontal) and ensuring the team are fully engaged when refining PBIs. Helping the team to remove any impediments themselves, whilst shielding the team from distractions that may arise beyond their control. Educate stakeholders outside the scrum team about how to inspect what the team is working on, advising what metrics offer insight and avoiding their misuse.

Key Requirements

3+ years in a similar role, demonstrating strong progression and an aptitude to learn and develop Certified Scrum Master or equivalent qualification beneficial You will not be afraid to use your voice to challenge or reinforced the status quo, guided by our values and behaviours. You will be a motivated problem solver with good interpersonal skills, leads by example and help define agile processes within the company and serve as a mentor to others in the role. You will have a great customer facing attitude and a strong interest in IT and the ability to learn quickly. You will take pride in your personal brand and be an engaging influencer. Comfortable operating in fast paced environments with informal ways of working. Naturally ambitious and hardworking with a flexible and positive approach to work.

Our Benefits

Working here at Travel Counsellors, we value the hard work and effort that our colleagues put in. Because of this, you can expect a wide range of employee benefits including:

A competitive basic salary + annual company bonus Flexible hybrid working model (2 days home, 3 days office) Career development and promotional opportunities 25 days holidays (increasing to 28 after 5 years of service) A Moments That Matter day (annually) Enhanced Maternity / Paternity pay Holiday buy and sell (up to 5 days per year) 3 paid days charity leave Company events, socials, and incentives 3x annual salary death in service benefit Company Pension scheme Costco Membership Salary sacrifice, company car scheme Cycle to Work Scheme Employee Assistance Programme Free breakfast, fruit, and hot/cold beverages Referral scheme Employee discount Private Medical Insurance (taxable benefit) or Healthcare Cash Plan (costs incurred by employees)
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