Scrum Master

7 months ago

Manchester, United Kingdom Infinity Full time

**Scrum Master**

**Salary: Up to £60,000 DOE**:
**Location: Reigate/Manchester - Hybrid**:
**Team: Development**:
**Job type: Full Time**:
**About Us**

**Infinity delivers call intelligence pioneered for business. We unlock clarity from the conversations companies have with their customers. We are a cloud-based call tracking platform, and an integral part of the technology stack for marketing teams and contact centres across our extensive international client base.**

Our journey started in 2010 when we identified the need for a call tracking product from over a decade of experience of managing paid search campaigns.

Following a steady, organic growth and a strategic investment, we now have a presence across five locations, including London, Manchester, and San Francisco.

Despite our continued growth we stick to a set of core values which we think makes us a great place to work and has made us the success that we are today, and the success we will be in the future. To be part of this inspiring team, you will need to have Impact in all you do, work smart, and be daring, fun and positive In return you will get a great work environment, a set of colleagues like no other, and be able to build your skills and career with us.

**Role profile**

The role will be based in Reigate or Manchester and will be required to work in the office one day per week (Tuesday).

**About You**
- You are a leader who thrives on fostering team collaboration and ensuring the successful delivery of projects.
- You possess a deep understanding of Agile principles and Scrum methodology, combined with exceptional interpersonal skills and a knack for motivating and guiding teams.
- You are adept at identifying and addressing impediments, facilitating effective communication, and fostering an environment of continuous improvement.
- You possess an analytical mindset and problem-solving abilities to enable you to handle complex challenges with ease.
- Strong results orientation, focused on outcomes and solutions
- Resourceful and proactive, adaptable, comfortable in agile ways of working

**Knowledge, Skills & Experience**
- Experience working in an agile software delivery environment
- Experience as a scrum-master of co-ordinating, guiding and mentoring scrum teams
- Relevant experience working in a commercial environment.
- Highly analytical and logical mind.
- Strong communication skills with the ability to manage stakeholder relationships
- Experience of identifying and challenging the effectiveness of existing processes; of proposing improvements; and of achieving buy-in from stakeholders.
- Strong documentation skills
- Ability to work at a detailed level across complex business processes.

**Key Responsibilities**
- Act as a facilitator for 2 Scrum teams, helping to manage and optimise the flow of work.
- Applies the Agile approach and coordinates and facilitates the necessary ceremonies.
- Supports continuous improvement through feedback or other initiatives to improve squad efficiency.
- Works closely with Product and Tech to refine and maintain the backlog, including writing stories, splitting stories and epics where required.
- Guide and coach the team as well as the wider business on Agile/Scrum practices and principles, ensuring adherence to agreed-upon processes.
- Facilitate all Scrum ceremonies (e.g. Daily Stand-ups, Sprint Planning, Sprint Reviews, Retrospectives).
- Remove impediments and blockers to ensure the team can work efficiently.
- Work with the Head of Product to define and document the mid and long-term roadmap and work with the tech team to size stories and epics.
- Monitor and report on team performance metrics, including velocity, burn-down, and other relevant KPIs.
- Foster a collaborative environment, encouraging open communication and feedback.
- Work closely with the Head of Software Engineering, and other department heads to define and maintain a monthly KPI deck for the Product and Tech team by working closely with each of the department heads.
- **
Benefits you will enjoy**

**Alongside a great team environment, tea and coffee on tap you will also get**:

- 25 days holiday per annum
- Private healthcare
- Access to our Employer Assistance Programme via Vitality
- Auto Enrolment pension with Aviva
- Life Assurance x 4 salary
- Ride2Work Scheme
- Breakfast club
- Flexible working

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