Lead Scrum Master

4 weeks ago

Manchester, United Kingdom NatWest Group Full time

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as Lead Scrum Master
- As Lead Scrum Master in the Start & Manage my Banking Relationship Customer Goal, we’re looking for you to drive a culture of continuous improvement and to set the standards and guard rails for all scrums within the goal in line with Group requirements
- You’ll make sure that the goal lives by the values of Scrum, empowering scrum masters in the Jounreys to become high performing to increase the productivity, transparency, frequency and quality of delivery
- Hone your project skills as you work with talented people in a collaborative and innovative environment, with access to the bank's Agile community, experts and events
- You will own and manage the goal level scrum and work closely with the senior leaders in the team
- This is your opportunity to explore your leadership potential and be recognised for your sound judgement, experience, and unwavering integrity

**What you'll do**:
This role will see you coaching and guiding your team to perform at their highest level and at a sustainable pace. You’ll remove any impediments to progress, facilitate meetings, protect the team from outside influences or distractions and work with the product owner to make sure that the product backlog is in good shape and ready for the next sprint.

You'll make sure your team understands Agile practices, the Scrum framework and its values, and how to deliver working software to satisfy customers and react to their needs quickly. As such, you’ll transform your team to become self-organising to reduce management overhead costs, and bring it to a high level of Agile maturity.

Your responsibilities will include:

- Acting as the process owner for the goal, and maintaining the relationship with the goal's key stakeholders
- Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged
- Facilitating discussion, decision making, and conflict resolution
- Encouraging the team to build relationships to promote internal and external communication, improving transparency, and sharing information with all interested parties

**The skills you'll need**:
We're looking for someone with experience of successful Scrum adoption along with a Scrum Master certification. You'll need good knowledge of modern development practices and tools, such as extreme programming, test driven development and continuous integration.

You’ll also need experience and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment and increasing transparency.

We'll look to you to demonstrate:

- A deep understanding of the Agile manifesto and its principles
- Experience of changing organisational, team or department mindsets, cultures and structures
- Evidence of leading teams of Scrum Masters and coaching of wider teams to help adopt new ways of working

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