Regional Health Control Desk

4 weeks ago


Manchester, United Kingdom North West Ambulance Service NHS Trust Full time

Job overview

We are looking to recruit a highly motivated and flexible individual to join the GM System Control centre Hub Coordinator based in the Regional Operational Coordinating Centre (ROCC) at Parkway, Manchester.

You will be responsible for monitoring Acute Trusts across the region, liaising with Bed Management & Emergency Department teams in Hospitals; to develop an understanding of bed availability and overall Acute Trust status -ensuring an accurate electronic record is maintained throughout the shift.

Main duties of the job

You will also be required to monitor the crew handover process and respond immediately to any capacity issues or delays in transfer of care from NWAS to provider clinician.

The function is a key point of contact for NHS England, SCC’s, Public Health England and Department of Health.

Please note this role involves shift work, and the rota cover includes evening, weekend and night work. The majority of shifts will be 11.5hrs in duration.

Working for our organisation

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Person specification

Qualifications and Education

Desirable criteria

C3 familiarisationAMPDS/Dispatch ECC or IHCD Operational qualification.

Skills and Abilities

Essential criteria

Excellent verbal and written communication skills.Ability to manage a heavy workload and work effectively during busy periodsAnalytical and problem solving skillsDecision makingPlanning and organisational skillsPlanning and organisational skills

Desirable criteria

Report writing abilities

Knowledge and Experience

Desirable criteria

An understanding of Capacity Management SystemsDealing with varying levels of staff within the Wider Health Economy during times of increased demand/pressure.Active involvement/understanding of roles within Major Incident.Two years Operational or ECC experience.

Personal

Essential criteria

Ability to work effectively in a pressurised environment and maintain confidentialityAbility to follow protocols and proceduresFlexible approach to work due to the unsocial hours that the post requires

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