Regional Support Officer

1 month ago

Manchester, United Kingdom Wilson James Full time

Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.

We are looking for a Regional Security Officer to work across the Manchester and Northwest region. You will need to be a car driver for this position.

You will be working across various corporate sites that we have in the area.

As a Regional Security Officer you are an integral part of the team and you can make an impact with your skills to protect, deter and respond to any security matters, whilst providing an exceptional customer service experience.

**What do you get from us**:

- **The Role** - 832 annualised hours
**Pay - **£11.44 per hour
- **Lifestyle Benefits** - Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- **Learning & Development** - we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
- **Health and Wellbeing** - Life assurance scheme, access to mental health support specialists

**A typical day in the life as a Regional Security Officer**:

- You are to maintain the highest personal standards of turnout and bearing and always demonstrate a professional manner towards your team, Wilson James and site staff and visitors.
- To ensure that you are fully aware of your duties as laid down in the assignment instructions of each site you work on.
- Provide a strong customer service-based approach to members of the public & site staff
- You are to comply fully with the site instruction and any other reasonable and lawful instruction given to you by your contract manager or supervisor.
- Ensure that you are aware of your duty shifts and that you report in good time to commence such duties and book on within the period given.
- To remain alert at all times whilst on shift to potential hazards; report any serious incident (e.g., fire or theft) immediately.
- Routine patrols to ensure site security and visitor safety if required on site.
- Manage access control to site
- Monitor and review CCTV, if required and you are in possession of a CCTV licence.
- Challenge any person not permitted to be on-site.
- **What are we looking for?**
We are looking for people who are passionate about helping others and keeping those around you both safe and secure.
- Deliver excellent customer service
- Basic IT Skills
- Demonstrate the ability to think and act quickly in emergencies or under pressure
- Have an ability to deliver succinct and clear verbal and written reports where necessary
- Maintain a high standard of personal presentation
- Demonstrate reliability including the ability to deliver high standards of both punctuality and attendance in order to ensure team effectiveness and availability
- Able to demonstrate an ability to work as part of a team.
- Car driver

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