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Imaging Booking Administrator
2 months ago
Job summary
To receive and welcome patients to the X-ray department, working on rotation in main and ultrasound and Cauldwell reception areas of the Radiology department.
To use Radiology information systems, (CRIS/PIMS).
To communicate with medical, technical and support staff to ensure the smooth running of the imaging service.
Main duties of the job
To receive patient arriving at the reception and giving clear directions to relevant patient waiting area.
To deal sensitively and discreetly with patients' queries both by telephone and when they attend the Department. Use specialised knowledge of various imaging modalities, to advise if patients need to change, offering assistance if required. To use flexible communication skills to overcome barriers to understanding as necessary. Refer to relevant professional staff if needed. To occasionally deal with patients when upset distressed, or unwell. This may entail dealing with aggressive patients and their relatives.
To check the referral information and personal details with the patient when they arrive in the department and enter all new information or update previous information on the Radiology information system (CRIS/PIMS) ensuring there is no duplication of information.
To be able to assess the baseline requirements on an imaging request, such as correct patient and clinical information and the appropriateness of the request. To use initiative, guided by department protocols, in assessing any non-routine requests, being able to give basic clinical guidance where necessary.
To proactively oversee the length of wait for all patients, use appointment sessions to a maximum to ensure no waiting list breaches occur and highlight any potential problems with possible solutions to manager.
About us
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology.
Our Values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.
Job description
Job responsibilities
To keep patients waiting informed of any delays liaising with imaging staff so that information given is current and accurate.
In a courteous manner to communicate with patients, visitors and staff face to face, throughout the working day responding to queries, giving information and directions as required.
To liaise with all staff within the department ensuring that the patient information is transmitted to the appropriate professional group in a timely manner.
To respond to telephone calls GPs and external medical agencies on a daily basis.
On a daily basis organise own workload seeking help when appropriate.
As required demonstrate and teach own duties to new staff.
Will be required to participate in annual appraisal system.
Will be required to adhere to policies and procedures relevant to employment in the Trust. To be familiar with and to use continuously the Imaging Department and ICE and IPM computer system to register patients, track files, make appointments and deal with records of patients who do not attend. Undertake day-to-day housekeeping inclusive of backup of the CRIS computer system. Use CMIS Maternity system for checking details of patients.
To make appointments when required- printing appropriate prep sheets posting or phoning patient depending on urgency of appointments
To be familiar with the duties and provide cover for other members of the Clerical Imaging Directorate team when required to ensure that fully integrated office systems are maintained.
To maintain records for the department, including DNA, waiting lists, number of referrals and ad hoc audit information.
To schedule appointments on CRIS (Radiology computer system) taking into account the patients medical condition for example, diabetes, and forthcoming clinic appointments. Arrange associated details such as admission of patient for imaging procedures, book transport and translators. Check menstrual cycle dates for certain examinations. To provide straightforward clinical information to patients where necessary.
On receipt of referrals register, the patient on PIMS (Patient Master Index) when appropriate and then if required to register and pend on CRIS. To scan referrals and other patient documents into CRIS as required. To move electronic orders to appropriate waiting lists on CRIS.
Person Specification
Qualifications
Essential
GCSE mathematics and English (or equivalent)
Experience
Essential
Knowledge of ICE/IPM/CRIS Experience of working as part of a team and on own initiative Competence in use of various computer software packages
Desirable
NHS experience in appointment bookings
Communication Skills
Essential
Excellent communication skills and ability to communicate professionally at all times - on the phone, in writing and face-to-face with colleagues and the public Excellent customer service skills
Knowledge
Essential
Understanding of the need of confidentiality awareness at all times
Skills
Essential
Excellent organisational skills and the ability to multi-task and prioritise Ability to work individually and as part of a team Problem solving skills Good IT skills including Microsoft office (Outlook, Word, Excel) and ability to use other multiple systems at the same time
Personal Skills
Essential
Assist in staff training and desire to share knowledge to develop others