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Visible Security Administrator

4 months ago

Lincoln, United Kingdom Lincolnshire Partnership NHS Foundation Trust Full time

Job summary

An exciting opportunity to work in mental health services. We are looking for an empathetic and enthusiastic individual with a passion for working in acute female inpatient services. This vital role involves interacting with the patients on a daily basis and helping them meet their daily needs.

A key part of the excellent care that we strive to provide for our patients is down to the role of Visible Security Administrators who provide customer service in the ward reception area and act as a professional contact to visitors to the unit. The role entails providing physical and procedural security for the ward to maintain safety for patients, staff and visitors to the ward. This job entails supporting the nursing team in managing ingress and egress onto the ward, as well as managing and monitoring restricted items.

What we are looking for:

We are therefore looking to welcome committed and hardworking Visible Security Administrators to join our new wards. The role will include a variety of security and administrative duties on our new inpatient wards including maintenance of key and safety alarm inventories, controlling all access to the unit, escorting visitors and monitoring for prohibited and restricted items entering the building. Previous experience of working with people with mental health problems within a secure environment is desirable. Our services run over 7 days a week and therefore shifts are worked across days, evenings, weekends and bank holidays.

Main duties of the job

Issuing of keys and maintenance of key inventory Issuing of staff safety alarms Control of all access to the unit via security station To escort professional visitors, contractors and maintenance personnel to their required destination within the secure part of the unit. To record all patient leave in all required logs both electronic and paper copy. To monitor all patients sharps and ensure that all these items are accounted for. To check ID of visitors of both professional and informal to the unit Co-ordination, charging, issuing and operation of unit telecommunications - unit mobile phones/ 2 way radios To respond to fire, front door or staff attack alarms in accordance with unit policy To complete all security checks in accordance with standard operational policy and security protocol To keep the fire-board up to date with all staff and visitors within the unit To aid shift co-ordinator in verifying that patient has been granted section 17 leave prior to the patient leaving the unit To monitor for prohibited and restricted items entering the building through the reception area and communicating concerns to shift co-ordinator if they arise. To provide customer service in reception area and act as first professional contact to visitors to the unit. To set up patient profiles on the CoWin Play system and upload relevant documentation. To liaise with reconnect helpdesk for all trouble shooting issues related to the system To complete patient discharges on the system

About us

Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,800 staff, and serving a population of over 766,000, our people lie at the heart of everything we do.

You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England, in an area heralded as a fantastic place to live and work. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of 'outstanding' for well-led and 'good' overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We're really proud of this

We are also leading the way in transforming care, with multi-million-pound transformation of patient environments and radical redesign of community services.

This is the time to join and help redesign our services of the future. We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.

Job description

Job responsibilities

Visible Security Duties

Issuing of keys and maintenance of key inventory

Issuing of staff safety alarmsControl of all access to the unit via visible security office

To escort professional visitors to their required destination within the secure part of the wards.

To record all patient leave in all required logs both electronic and paper copy.

To monitor all patients restricted items and ensure that all these items are accounted for.

To check ID of visitors of both professional and informal to the wardsEscorting of contractors and maintenance personnel within the wards

Co-ordination, charging, issuing and operation of unit telecommunications unit mobile phones/ 2 way radios (where applicable)

To respond to fire, front door and direct response staff to staff attack alarms

To complete all security checks in accordance with standard operational policy and security protocol.

To keep the fire-board up to date with all staff and visitors within the unit.

To aid shift co-ordinator in verifying that patient has been granted section 17 leave prior to the patient leaving the wards.

To monitor for prohibited and restricted items entering the building through the visible security office area and communicating concerns to shift co-ordinator if they arise.

Responsible for safe keeping patients money (if appropriate for role) and handling of petty cash, ensuring accurate receipts are kept.

To provide customer service in reception area and act as first professional contact to visitors to the wards.

To manage patients wrist bands for entry to the ward programming wrist bands to room allocations as required

To supply patients with appropriate swipe to vacate the ward onto PHC link corridors in order to access external site of PHC

To support admission/discharge of patients property and unit safe maintain inventories and scheduled safe checks

To maintaining room booking diary electronically for family visitors room / professional rooms and multi-faith room.

CoWin Admin Duties Gathering appropriate information from a variety of sources to input accurately onto a database.

Working with nursing staff to ensure that all patient profiles are set up and maintained for the use of CoWin units throughout the patients stay. Systems of use to ensure that any bed stock movement is also up to date to protect patient PID.

To support nursing staff of adapting CoWin units to comply with patients needs removal or adding of apps applicable ( low stimuls apps only sound control etc)

To undertake regular checks of the nursing I-pad for the safe undertaking of night duty checks using the CoWin app

To upload all patient relevant documentation generic data weekly, patient menus, ward activities etc also formal data required as instructed by nursing team (care plans, patients rights, section 17 paperwork

To liaise with recorrnect for remote and technical support for the CoWin units. To report faults and issues via the network

To support nursing team as part of the discharge plan to deactivate profiles and set up default new profiles for new admissions

Communicating sensitively with anyone coming into the department maintaining strict standards of confidentiality

Person Specification

Qualifications

Essential

GCSEs in English and Maths grades A-C or 9-4 or equivalent

Desirable

Conversant in MS Office packages - particularly Outlook, Word and Excel NVQ level 2 Business and Administration or equivalent level of experience ECDL

Experience

Essential

Experience of working in a busy office or reception environment General administrative background, preferably within an NHS setting

Desirable

Voluntary or working capacity within mental health service or equivalent Experience of working within a secure environment.

Skills & Competences

Essential

Demonstrate good written and verbal communication skills Use own initiative and manage time effectively Have a calm, confident and approachable manner Able to demonstrate organisational skills

Desirable

De-escalation Understanding of Code of Conduct in relation to Data Protection and Information Governance.